Software Instructor & Social Media Trainer
Department: Education, Training, and Youth Services
Employment Type: Permanent - Full Time
Location: Cambridge
Description
The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as a Software Instructor & Social Media Trainer in creating a supportive and enriching environment for our community. If you are passionate about community development and possess the required skills, we invite you to apply.
Key Responsibilities
* Develop, present, and facilitate a range of software and social media related workshops.
* Research and stay up to date with social media practices related to successful job search.
* Research and stay up to date on effective personal branding strategies for jobseekers.
* Provide software assessments to determine customer level of knowledge.
* Research and maintain updated knowledge of various learning styles to provide accessibility for a diverse customer base.
* Create and upload YouTube tutorials to the Centers’ YouTube channel.
* Manage Centers’ Social Media Marketing campaigns including but not limited to Constant Contact, Facebook, LinkedIn, Twitter, and YouTube.
* Input relevant customer data appropriately and timely by following all MOSES entry policies.
* Handle high-stress situations while demonstrating sound decision-making processes.
* Inform customers of matters relevant to Career Center services; follow up on previous services; determine the success of prior services; update information; and offer additional services.
* Assist customers in the resource room using available technologies; troubleshoot computer and software problems.
* Establish and maintain effective working relationships with Career Center partners.
* Perform other related duties as assigned from time to time.
Skills, Knowledge and Expertise
* Minimum of an Associate’s degree in human services, public administration, business management or related field and 1 to 3 years of relevant experience required.
* Bachelor’s degree in human services, public administration, business management or related field preferred.
* Experience working in a career center, providing software/social media instruction, or other related experience preferred.
* Experience in public speaking/presentations.
* Ability to develop and maintain effective working relationships.
* Demonstrated expertise in MS Office and other software applications.
* Demonstrated expertise in social media marketing.
* Ability to document and maintain records in a database as well as paper files accurately and in a timely manner.
* Demonstrated ability to work sensitively with people from diverse backgrounds.
* Bilingual skills are preferred.
Please Note: This position requires frequent travel between the Woburn and Cambridge Career Centers.
Why Work Here
* Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
* Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
* Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
* Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
* A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
* Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
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