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Employer: Unilever
Location: Kingston Upon Thames, England, United Kingdom
Salary: Competitive
Closing date: 23 Mar 2025
Sector: Customer Services, Sales and Business Development
Role: Manager
Contract Type: Permanent
Hours: Full Time
Customer Business Manager (Full time)
Location: Kingston
In Unilever and Unilever Ice Cream, we have multiple exciting senior Customer Business Manager opportunities, managing a wide group of accounts including online commerce.
About Unilever
Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Our purpose is 'to make sustainable living commonplace'.
About Unilever Ice Cream
We spark moments of happiness for people and within the communities where we operate. As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles.
Job Purpose
The Customer Business Manager is responsible for developing strong working relationships with senior customer contacts, leading a team of Customer Account Managers to develop and deliver customer strategies, taking overall accountability for financial performance within their area, and helping to drive consistency of process between customer teams.
Main Responsibilities
1. Build and maintain strong senior level internal and external relationships:
o Develop strong relationships with both internal & external customers.
o Work with the Account Managers and Supply Chain Customer Services Teams to ensure significant commercial, customer service and finance issues/opportunities are resolved efficiently.
o Own the external Customer relationship for their category.
2. Lead customer strategy development and major customer and category initiatives:
o Lead the development and delivery of the customer strategic business plan.
o Resolve Customer / Category trade offs within their area.
o Lead key in-store activation events with Customer Marketing Managers.
o Deliver key Category Team initiatives at Customer.
3. Be accountable for financial performance of categories within area of responsibility:
o Deliver Turnover, Customer Profitability and TMI budgets.
o Discuss and agree Gap Filling initiatives with Category Team.
o Lead and develop our Growth Strategy with customers.
4. Line manage and develop Customer Account Managers:
o Manage the performance of Account Managers and cross-functional team.
o Provide on-the-job coaching and guidance.
o Facilitate training and development opportunities.
Skills and experience we are looking for
* 5 years+ proven experience in a customer management sales role.
* E-commerce experience and working with online customers highly desirable.
* Experience of building and managing senior external customer relationships.
* Consistent delivery of high-quality results in challenging environments.
* Experience of leading teams and managing and developing others.
* Experience of creating and delivering Joint Business Plans.
* Strong commercial and business knowledge and capability.
* Self-Starting, Independent and Strong Conviction.
Should you require additional information or reasonable adjustments, please contact our Talent Partner, Kayleigh Reynolds on Kayleigh.Reynolds@unilever.com.
What We Offer
We offer a competitive salary and pension scheme, an annual bonus, subsidised gym membership, and shares. You'll have the opportunity to work directly with our renowned brands in a flexible and hybrid working environment.
Diversity at Unilever
Diversity at Unilever is about inclusion, embracing differences, and creating possibilities. We strive to achieve a family-friendly and inclusive workplace.
Company
Be part of the most successful purpose-led business in the world. The personal contribution you make means you feel good about what you do.
Our policies & flexible working
At Unilever, we have a range of market-leading, family-friendly and flexible working policies.
Our ambition: unlocking talent through disability inclusion
We believe that creating equality of opportunity will unlock a huge pool of talent.
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