Query Analyst
Dudley
£22,486 per annum
Rentokil Initial is a FTSE100 organisation in the UK and we are one of the largest business services companies in the world including a number of global brands including Rentokil, Initial and Ambius. We have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management. We have also recently been voted Glassdoors Best Place to Work in 2020 Employees choice and we have been voted top rates workplace in 2019 by indeed.
We are currently recruiting for a Query Analyst to join our established team in Dudley.
The Query Analyst will be responsible for administering disputes, validating data and establishing and resolving route cause in accordance with the Dispute Management Process. Additionally the team will be responsible for handling overflowed inbound calls for the FSSC as well as supporting Inbound Email Mailbox
Key responsibilities will include the following;
1. Ensuring customers are receiving a high quality service
2. Adhering to SLAs for invoice disputes and queries and emails
3. Raising credit notes and PO Management
4. Control and monitor daily query levels
5. General customer administration
6. Looking into and helping resolve customer complaints
7. Any ad hoc admin queries that arise
Requirements
To be considered for the Query Analyst position you will ideally have the following;
8. Customer service experience
9. Credit support experience would be desirable
10. Strong IT skills
11. Experience working with a credit management system would be advantageous
12. Great communication skills both written and verbal
13. Keen eye for detail and excellent organisational skills
14. Be able to maintain a high level of accuracy whilst working to strict timelines
15. Show passion and have a “can do” attitude
Benefits
What we offer in return..
16. A competitive salary package and the opportunity to earn monthly bonus based on performance
17. Salary grading system linked to performance for those colleagues who are keen to develop their career within our business.
18. Company pension
19. RI Rewards - provides access to cashback and discounts from 3,000+ retailers
20. Refer a Friend - to work for Rentokil Initial (and earn up to £1000)
21. Long service recognition - which includes an extra five days of annual leave entitlement following the completion of five years of service
22. Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.
23. Relocation package
24. Opportunity to contribute to a private Healthcare plan
Whilst our team come from a range of different backgrounds, we find most of our Analysts have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy