About Creed: Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a two star status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing. Role Details This varied customer facing role will be responsible for managing customer communication via telephone, email and live chat. You will need to listen to and understand customer queries or concerns and liaise with our internal teams to reach a swift resolution while ensuring excellent customer service is provided to both internal and external customers. Some responsibilities of the role include: Deal with ad-hoc customer queries and complaints Establish and maintain good working relationships with internal and external customers, including suppliers. Liaise with internal teams (e.g Telesales, Transport and supply chain) to obtain information that will help you to answer and resolve customer queries and concerns. This will include: Provide details of the estimated time of arrival for deliveries Organise re-deliveries, using the companies EPOD system Share reasons for unavailable products, estimated timings for availability and recommendations for product alternatives Attend Service circle and share data from previous days activities Gather accurate information to process credit and collection requests Proactive customer communication with customers regarding a number of matters including: To share information on late routes Follow up calls to check service quality and obtain feedback for improvement from priority customers To confirm products ordered that will not be on the delivery due to stock being unavailable, communicate the reason why and share details of replacement products, where available GDPR Compliance checks and consent to contact Invitations to company hosted events and activities Administration: Record the objective, details and outcome of each call on our internal system Review Not Available at Time Of Pick (NATOP's) report to understand any products missing from daily orders, the reason the product was not available, and any alternatives that may be possible to provide and/or to confirm when products will be available again Complete credit and collection requests Maintain a call schedule for your allocated priority accounts Establish and maintain good working relationships with internal and external customers, including suppliers. The Ideal Candidate We're looking for someone with a strong desire to make a difference and go above and beyond for our customers. It is essential that you have the following: Positive can do attitude and friendly telephone manner Desire to learn new skills Excellent customer service skills Friendly positive attitude Good IT Skills Experience working within a call centre environment Flexibility to work paid overtime in line with the business needs, which includes being scheduled on a Sunday working rota. Benefits: 33 Days of annual leave, Life Assurance, Savings Scheme, Training & Development Opportunities, Discounted Staff Purchases, Staff Lottery, Auto-enrolment Pension Scheme, Online Discounts Package and many more. If you want to join a team where you will be fully trained and have opportunities in the future to progress then click apply now belowto share your C.V and a covering note explaining why you think you would be a great fit for this position. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.