Banbridge Group Surgery requires Medical Receptionists for a large and busy GP practice. We require Temporary/Permanent and Full-Time/Part Time positions.
Application will only be accepted via our application form which can be found on our website at: www.banbridgegroupsurgery.co.uk
CRITERIA
Essential
* 5 GCSE's grade A - C (or equivalent) including English and Maths
* Customer Service Experience
* Keyboard and computer Skills
DUTIES
Reception
* Hand completed repeat prescriptions and fit notes to patients after confirming name and address details.
* Respond to all queries and requests for assistance from patients and visitors at reception in an efficient and courteous manner.
* Ensure reception and waiting areas are neat and tidy.
* Advise patients of relevant charges for private services, accept payment and issue receipts for same.
* Explain Surgery arrangements to new patients and those seeking temporary cover, adhering to relevant procedures.
Telephones
* Receive and make calls as required.
* Divert calls and take messages as appropriate ensuring accuracy of detail and prompt appropriate delivery.
* Ensure that telephone system is operational at the beginning of each day and switched over appropriately at lunchtime and at the end of each day.
* Working knowledge of telephone system during and after hours eg emergency line, activating answer phone when surgery closed.
* Deal with patient requests for appointments, prescriptions and home visits as per Surgery protocol.
* Book interpreters and ambulances as and when required, as per Surgery protocol, and record details when booking is completed.
* Ensure that telephones are at all times answered promptly and politely.
Appointments System
* Ensure total familiarity with all appointment systems, including regular and incidental variations.
* Book appointments for patients ensuring sufficient information is recorded to identify patient/medical needs.
* Ensure that patients without appointments but needing an ‘urgent consultation’ are directed appropriately.
Administration
* Have a thorough knowledge of all Surgery procedures.
* Work in accordance with written protocols.
* File, retrieve and re-file records as required ensuring strict numerical order is adhered to.
* Fax and photocopy as required.
Other Duties
* Ensure building security – have thorough knowledge of doors/windows/alarm.
* Assist the admin team in preparing patient letters for posting.
* Any other tasks allocated by Practice Manager.
Job Types: Full-time, Part-time, Permanent, Fixed term contract
Pay: £11.84 per hour
Benefits:
* Company pension
* On-site parking
Schedule:
* Monday to Friday
Work Location: In person
Application deadline: 18/11/2024
Reference ID: MEDRECNOV24
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