Role: Telecoms Service Coordinator
Location: Hemel Hempstead
Salary: £25,000-30,000 per annum DOE
Hybrid (after prohbation)
Are you a meticulous multitasker with a passion for seamless communication solutions?
We're seeking a Telecoms Service Coordinator to join a dynamic team and drive excellence in service provision. This role involves working closely with various departments to ensure the timely and accurate setup of services, resolving any provisioning issues, and maintaining communication with customers throughout the provisioning process.
Key Responsibilities:
1. Provisioning: Coordinate the provisioning process for telecom services, ensuring timely setup and activation according to client specifications.
2. Order Management: Receive and process customer orders for telecommunications upgrades and services.
3. Record Keeping: Maintain accurate records of service orders, activations, and customer communications to ensure comprehensive documentation and compliance with regulatory requirements.
4. Troubleshooting: Identify and resolve any provisioning issues.
5. Service Activation: Oversee the activation process for telecom services, ensuring seamless deployment and adherence to quality standards.
6. Report Writing: Pre...