Working within a busy food microbiology laboratory, the purpose of this role is to be a key member of the laboratory management team supporting the overall operation ensuring the laboratory operates to the required ISO 17025 standard in-line with the Eurofins QMS.
This is a full-time permanent role working 37.5 hours per week - Monday to Friday 09:00 till 17:00.
Responsibilities
1. Manage the microbiology food testing team, including recruitment, rotas, leave, sickness, training and development, mentoring, motivation and disciplinary matters.
2. Maintain staff skills training matrix that is up to date at all times.
3. Check transfer of data relating to samples and results and issue test reports, ensuring confidentiality of information.
4. Work closely with the Account Manager and Sample Reception Team to ensure a high level of customer service.
5. Manage the team to ensure that EQA, IQC and DPC systems are completed in-line with schedule in conjunction with the quality team.
6. Ensure compliance with the Laboratory Quality Manual and associated documents.
7. Complete complaints and investigations to a high standard and in a timely manner.
8. Conduct internal audits in-line with the audit schedule for the site.
9. Represent the laboratory in external audits (regulatory/client audits, etc.).
10. Manage waste through the laboratory ensuring it is minimized.
11. Manage projects in line with agreed time, budget and quality constraints, keeping relevant stakeholders informed of progress.
12. Work closely with Stock Controller to ensure adequate stock levels and help source in emergencies.
13. Support customer requirements and ensure they are translated within the laboratory.
14. Ensure compliance with documented procedures for all aspects of laboratory work.
15. Maintain safety training and working area in accordance with Health and Safety at Work (COSHH) requirements.
16. Create a culture of continuous improvement empowering staff to take ownership of their working environment.
Qualifications
1. Understanding of ISO 17025, UKAS, RSA, BEIC, key customer requirements, audit procedures, and laboratory methods.
2. Management experience working in a UKAS accredited laboratory.
3. Strong knowledge of LIMS and instrument system integration to drive laboratory efficiencies.
4. Proven experience in working to and exceeding targets.
5. Experience of working with a broad range of internal and external customers.
6. Competence in IT, including LIMS, spreadsheets, and databases.
7. Excellent communication skills face to face, over Teams calls, and on email.
8. Strong people management skills.
9. Strong management skills for performance/absence management.
10. Full commitment to meeting customers' expectations.
11. Basic understanding of costing and pricing strategies to assist the business unit manager when required.
#J-18808-Ljbffr