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Job Details
Salary: Competitive per annum
Hours: 37.5 per week, Monday to Friday
Location: Hybrid - VHQ, Crawley
Contract: Permanent
Closing Date: 20th April 2025
At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
Join our team of forward-thinkers who approach the world with a different lens. We value individuals who are vocal about driving positive change and are willing to dive into both big and small tasks. If you're ready to take your career to new heights, this opportunity is for you.
In a nutshell
This role will manage the Operations and Activation team to support the smooth running of Flying Club as we develop, innovate and differentiate the Virgin Atlantic loyalty programme.
Acting as the Flying Club (LOOPS) systems owner and expert within the business, the Manager FC Operations & Activation will work with key internal and external stakeholders to implement and maintain processes to optimise Loyalty Systems efficiency and achieve our business objectives.
The role will be responsible for prioritising and managing the workflow of LOOPS projects and development plan to be fully delivered by TCS. In addition to overseeing the workload and allocation of BAU LOOPS tasks for two direct reports.
Lead the activation of Flying Club Product Team initiatives, managing and overseeing plan delivery through direct reports to ensure optimal communication to members.
Own the Flying Club digital touchpoints and drive continuous improvement of the channels to alleviate customer pain points.
Day to day
Be the loyalty system (LOOPs) expert within the Flying Club team, working with Technology and other internal/external stakeholders as needed. Lead the team to ensure that loyalty systems usage, and our processes and operations, work effectively and achieve our business objectives.
Support the Loyalty and Product team in the communication activation of initiatives/projects to members. Own the Flying Club digital touchpoints and drive the continuous improvement of the channels (VAA.com, VAH, etc.) to alleviate customer pain points.
Act as the liaison with the Flying Club, Digital and CRM teams to effectively oversee the workload of the Operations and Activation team, implementing governance/process where required to support delivery. Ensure new developments are communicated across the business with any associated training facilitated.
Lead, develop and motivate the team in line with One Company Mindset to demonstrate expected competencies and behaviours, with clear and meaningful objectives and measurable performance targets.
Commit to personal development and provide coaching and support to team members as required.
About you
* Substantial experience in project management
* Experience in briefing and developing marketing comms plans and digital assets
* Stakeholder management and cross-functional working experience
* Extensive experience and knowledge of VA's loyalty systems (LOOPs) and Contact Centre processes
* Experience building a high performing team
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
Be yourself
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. #J-18808-Ljbffr