£24,579 to £25,332 per annum, pro rata (for exceptional performers, there is scope for further progression up to £29,132 per annum, pro rata).
Onsite
This role will be based on site, primarily in the named location.
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
As User Experience Assistant, you’ll be responsible for the delivery of operational activity in support of the library’s user experience services, delivering to the operational plan. You’ll provide first line library support to users, working collaboratively to answer queries at service points, onsite and online, and offer guidance on navigating library services. You'll be responsible for maintaining a welcoming, safe and accessible environment, investigating and reporting any matters of concern, and contribute toward tidying and organising of library spaces. You'll work with colleagues to assist with induction activities, including providing introductory tours of the library.
Based at Buxton and Leek College at our Buxton Campus, this is a part time role of 18 hours per week. The anticipated working pattern will be Mon - Tue: 8.30am - 12.30pm (4hrs) / Wed - Thu: 8.30am - 1.30pm (5hrs).
Responsibilities
* Working collaboratively, provide operational support for library spaces and user experience, delivering against operational plans and placing strong focus on continuous improvement to align with university priorities.
* Deliver a general enquiry service, providing first line support and offering initial advice on finding and navigating resources and services, escalating as appropriate.
* Maintain a welcoming, safe and accessible environment, observing, investigating and reporting matters of concern regarding security, safeguarding and health and safety.
* Deliver circulation support across allocated sites, ensuring service points are fully staffed, throughout library opening times.
* Build positive and effective relationships with colleagues across the Library, working collaboratively to resolve issues and complete tasks.
* Capture data and feedback in respect of library spaces and user experience, in accordance with defined measures and benchmarks.
* Work collaboratively across the Library to assist with induction activities, including introductory tours of the library spaces.
* Regularly support the arrangement of stock and re-shelving of items and contribute towards tidying and organising library spaces.
* Assist in the promotion library resources, services and events.
* Actively participate as a member of working groups across the Library and, where relevant, the wider University to develop and implement policies and procedures.
* Undertake continuous personal and professional development in support of the role.
* Be flexible with working pattern and in working at different University sites and supporting other library teams, as required.
Minimum Requirements
* Level 3 qualifications or equivalent professional experience.
* Experience of delivering user-focussed services with an emphasis on continuous quality improvement.
* Experience of delivering information, advice and guidance.
* Experience of building positive relationships and working productively in collaboration with a wide range of colleagues.
Skills, Knowledge & Abilities
* Commitment to equality, diversity and inclusion.
* Confident and self-assured with excellent communication skills.
* Ability to plan, prioritise and organise work to achieve objectives on time.
* Confident in approaching new technologies and adaptable to change.
How to Apply
You can apply by submitting an online application. If you require any assistance, please contact the Recruitment team at recruitment@derby.ac.uk.
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