This is a temporary receptionist role at Elton House Care Home, which is part of the Avery Healthcare group. The role involves providing professional, high-quality customer service as the first point of contact within the home, as well as performing a range of administrative tasks.
Main duties of the job
As a receptionist at Elton House Care Home, your focus will be on offering professional, high-quality customer service as the first point of contact within the home. You will also be responsible for a range of administrative duties, such as answering the telephone, redirecting calls, maintaining databases, and providing administrative assistance to the General Manager.
About us
Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK. They believe that the later years of their residents' lives should be as enriching as any other, and they are committed to providing exceptional care and experience throughout their growing portfolio of over 100 care homes.
Job responsibilities
Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home as well as providing a range of administrative services.
Other responsibilities will include:
* Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
* Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
* Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
About you
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:
* Have excellent communication skills both verbal and written.
* Be confident in using computers.
* Have a positive, friendly, and welcoming attitude.
* Have previous exposure to problem-solving and client complaints.
Job requirements
Please note this role will require:
* ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
* Proof of eligibility to work in the UK.
Employer name
Avery Healthcare Group Ltd.
Address
Elton House Care Home, Elton Way, Bushey, Watford
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