This range is provided by Senitor Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Senitor Associates
Recruitment Consultant at Senitor Associates
IT Support Manager – Newcastle - £36-38K
An established client of ours in the Technology sector is looking for an IT Manager to join their internal IT department on a permanent basis. The successful candidate will be responsible for leading and managing the customer support team, covering both 1st and 2nd line engineers as well as the Team Leader, ensuring exceptional service delivery to our customers. This role oversees the efficient resolution of both technical and non-technical cases and customer concerns.
Responsibilities:
* Cover both 1st and 2nd line engineers.
* Develop and implement customer service strategies, policies, and procedures to streamline support operations and enhance customer experience.
* Conduct performance reviews, provide constructive feedback, and identify development opportunities.
* Have experience and a good understanding of ITIL practices.
* Recruit, train, and develop a highly skilled and motivated customer support team.
* Develop and oversee the maintenance of the knowledge base, documentation, and training materials.
* Exhibit problem-solving and analytical skills, with a keen eye for detail.
* Create team schedules, manage workloads, and resource allocation for optimal service delivery.
* Ability to multitask, prioritize, and work effectively under pressure.
* Proficiency in using customer support tools, ticketing systems, and knowledge base platforms.
This is an excellent opportunity for an enthusiastic and passionate IT Manager to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!
If you’d like more information about the role, please contact Jasmine Brady for more information on 07458160158 or email your CV to Jasmine.Brady@senitor.com.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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