Operations Controller/Transport Planner
Salary + life assurance + Westfield Health Insurance + 25 days holiday + bank holidays + retail discount portal
We are looking for a Transport Planner (called Operations Controller internally) based in Birchwood to manage and plan our team of Specialist Vehicles driver/operators.
Your role involves managing and planning for Drivers/IPAF Operators across the Midlands & North West. The role is very fast paced, and requires someone who is confident managing people, with strong attention to detail when it comes to compliance processes and H&S protocols.
If you enjoy variety and have experience of planning the day of Drivers/Operators by using planning tools coupled with people management, compliance and customer management skills, then this role could be for you.
The Transport Planner role requires a degree of flexibility with working hours, but is predominately 08.00 - 17.30, Monday to Friday. After your training period you would go on to an on-call rota every other week.
Responsibilities include: -
Schedule drivers/operators using appropriate tools to maximise efficiency, control costs and meet agreed SLAs/KPIs.
Manage external resource levels to ensure that customer demand, collections and haulage recovery and operator costs are balanced.
Manage disputes & complaints through resolution or escalation.
Deal with all sales and customer service queries efficiently and cost effectively.
Ensure the accura...