Role: Housing & Tenancy Support Officer Location: Central Nottingham Hours: 24 – 30 hours per week on call Salary: £28,340,00 pro rata Start Date: As soon as possible Duration: Permanent – will consider Temporary Our client, a specialist domestic abuse charity is looking for a Housing & Tenancy Support Officer to join their team. Key Responsibilities: • Provide support to tenants to enable them to build capacity for independent living and recover from crises. • Provide a person-centred support service, undertake support plans at sign up for property considering safety and immediate needs • Facilitate appropriate signposting and specialist referrals for tenants to other support services. • Visit individuals in their homes to identify any tenancy management issues or additional support needs. • Meeting and interviewing potential suppliers, making recommendations about supplier and contractor allocation with reference to best value • Liaising with landlords and being aware of the detail of tenancy and licence agreements. • Dealing with disputes between landlord/ suppliers/ responsibilities / costs/ procedures etc. gathering evidence, following different organisations’ complaint procedures. • Risk assessing pursuing complaints versus potential outcomes. • Produce health and safety risk assessments and procedures for housing and property services (training can be provided) for each property as required. • Adhere to Safeguarding Children and Adult policies, Health & Safety and Equal Opportunities • Uphold the right of women, children and young people who have experienced domestic violence, advocating vigorously for them while offering protective strategies, and appropriate safe services. Requirements: · Professional qualification in a relevant property/housing management discipline OR relevant experience · Experience of supported housing would be useful · Experience of work in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence · Knowledge and experience of working with local council housing authorities, and housing benefit claims. · Knowledge of housing, welfare and policy relating to DVA · Ability to use Microsoft applications and housing management system · An enhanced DBS clearance is required for this role · A full driver’s licence and access to own vehicle Supporting Futures acts as both an employer and agency