Client Services Coordinator
Are you highly organised, detail-oriented, and passionate about delivering outstanding client service? We’re looking for a Client Services Coordinator to support our team in managing client interactions, processing quotations, and ensuring smooth operations.
About the Role as Client Services Coordinator:
As part of the Client Services team, you’ll play a key role in processing client instructions, planning work schedules, and liaising with clients to ensure a seamless experience. You’ll also assist with marketing initiatives, maintain accurate database records, and support the wider team in achieving business objectives.
Offering a competitive salary of £22,500 - £25,000 – working fully on site based in Colchester.
Key Responsibilities as Client Services Coordinator:
* Producing and processing client quotations and instructions accurately and in line with company service level agreements
* Communicating with clients via phone and email, promoting services, and arranging appointments
* Coordinating client access and scheduling work for Advisors and Surveyors in a cost-effective manner
* Keeping client records up to date within the company’s electronic database
* Supporting marketing and promotional activities to enhance the company’s profile
* Assisting other departments as needed, ensuring smooth operations across teams
* Delivering a high standard of customer service and support
* Managing email inboxes efficiently to maintain compliance with SLAs
* Supporting key projects and additional administrative tasks as directed by the Process Manager
* Meeting and exceeding targets and deadlines set by management
Requirements as a Client Services Coordinator:
* Excellent organisational and time management skills
* Strong communication and client relationship skills
* A proactive and problem-solving approach
* Experience in client services, administration, or a similar role
* Confidence in handling multiple tasks and working collaboratively within a team
* Familiarity with database management and Microsoft Office applications
Why Apply?
* A supportive and collaborative working environment
* Opportunities for professional growth and development
* A role where your contribution directly impacts client satisfaction and business success
Apply now
If you thrive in a fast-paced environment and enjoy building strong client relationships, we’d love to hear from you. Apply now and be part of a team that values efficiency, teamwork, and exceptional service