Hours of Work: 35 per week Closing date: 7th February 2025 Interviews: To be confirmed At MSV Housing we’re committed to making sure our customers have good quality safe homes, and our Trainee Homeownership Sales Assistant are key to making this happen. Reporting to our Sales Manager our Trainee Homeownership Sales Assistant will provide an efficient administrative and sales support to our Sales Team. This is a busy and varied role where the successful candidate will have the opportunity to support customers during an exciting time in their lives as they join one of our Home Ownership schemes. Full training will be provided, we are looking for candidates with previous administration and customer service experience and the ability to plan and organise their tasks to meet business needs and SLA’s. What will our Trainee Homeownership Sales Assistant do; Provide a professional friendly and efficient service to all clients to ensure a smooth sales process and to avoid the potential loss of business. Deal with all incoming calls and enquiries in relation to Sales and Homeownership queries, providing first point of contact resolution where possible. Responding to enquires via a variety of channels within our service level agreements. Accurate data entry across a variety of databases and internal systems. Organise Sales events, meeting potential customers face to face. Maintain regular contact with customers and potential customers on waiting lists providing updates. Communicating with external providers, providing updates on Sales of properties. What we are looking for; Good standard of education. Minimum of five GCSE’s or equivalent at Grade C or above including maths and English. Ability to undertake a range of administrative procedures Experience of proving effective customer service via a variety of channels in the required Service Level Agreements. ICT skills, including all Microsoft packages ability to use computerised and manual record keeping systems. Demonstrate understanding and empathy with the needs across diverse groups and individuals. You will be expected to work across the North West, visiting our portfolio of properties when necessary, you will need access to a car and a valid driving license. We offer a range of great benefits including: Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ, disability and long-term health conditions, carers, and menopause. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/ If you wish to discuss the roles informally, please contact Jane Harrison, Sales Manager on 07946464240. Interviews dates are to be confirmed however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for. INDAD The Company We own and manage almost 9,000 homes across Greater Manchester, Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in society. For MSV our main priority has, and always will be, to deliver and build on the services we provide as a social values organisation. We embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people, we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty. Our Benefits As well as a competitive salary, attractive pension, and holiday entitlement, there are many other reasons to work for MSV Our colleagues are important to us, that’s why we offer a full programme of training, flexible working, and health & wellbeing support. Some of the Health & Wellbeing benefits you can access when you join MSV include: Sick pay scheme Up to three months full pay and three months half pay after one year's service. Eye test MSV will pay for eye examinations and contribute towards prescription lenses/frames or contact lenses for staff using VDU equipment. Support helpline Free 24hr / 7days a week telephone support. Face-to-face counselling can be made available too in some cases. Training in Health & Safety Mental Health first aiders & Mental Health Awareness training Cycle to Work scheme Our Culture Documents