Position: Performance Coaches / Field Coach
Location: Birmingham / Coventry / Leicester (Ideally Nuneaton based)
About the Role
Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with their clients, our client brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We are part of the Telecom Division of their group. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland.
We are currently looking to recruit a Performance Coaches for the Birmingham / Coventry / Leicester area.
You will offer technical advice whilst onsite and be responsible for helping to ensure that organisational targets such and quality and productivity are met, whilst promising safety is paramount. As well as driving down poor quality and customer complaints through effective coaching, mentoring and monitoring of progress.
For the successful candidate, previous experience of Service Delivery contracts and coaching new engineers on the Openreach network is essential for this role.
The role & responsibilities:
You will:
As a coach, you will be responsible coordinating the performance and development of all external staff whilst ensuring a ‘First Class Service’ delivery is maintained.
They will also ensure that a quality service is always delivered...