Robert Half is seeking a part-time Junior IT Support Engineer to join a London-based SaaS organisation. This role is offered as an initial 12-month contract with strong potential for extension. Role: The Junior IT Support Engineer will provide first-level support to end users across MacOS and Windows platforms. Manage and troubleshoot issues within Office 365, including email, SharePoint, Teams, and OneDrive. Administer user accounts, groups, and permissions in Active Directory and GSuite. Support onboarding and offboarding processes, including setting up devices, configuring software, and managing access rights. Diagnose and resolve hardware and software issues, including peripherals, printers, and networking equipment. Profile: The Junior IT Support engineer should have experience with the following: Experience supporting MacOS and Windows operating systems. Familiarity with Office365 administration, including Exchange Online and SharePoint. Familiarity with IT ticketing systems like Jira, ServiceNow, or Zendesk. Knowledge of Active Directory for user and group management. Experience with GSuite/Google Workspace administration. Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users Organisation: Competitive Day Rate: £120-£130 per day (Inside IR35) Part-Time Opportunity: 3 days per week, based in Staines Upon Thames. Work with a Leading Global SaaS Organisation Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself