About Codestone For over 25 years, the Codestone Group has consistently pioneered modern ERP, EPM, BI & Analytics, and cloud IT solutions. Today, it is equity backed by FPE Capital and is recognised as the 1 SAP ERP partner in the UK and EMEA North as well as Platinum CCH Tagetik partner and Gold Microsoft partner. Codestone is also amongst the Top 50 UK Managed Services Providers, offering 700 and growing customers 24x7x365 technical, solution, cloud hosting and security services. Why Join Us? We’ve got big ambitions for you and the future of our organisation. These are embodied in our Inspire – Transform – Achieve mantra that drives every conversation we have and every decision we make. We want our team members to fully embrace this mantra and work hard while having fun. We value every member of our team, their diversity, and the contribution that they make. When we say you’re welcome at Codestone, we really mean it. lovewhatyoudo About the role The Product Owner is responsible for owning and championing the effective use of our underlying business automation platform (ConnectWise), using this tool to streamline processes, build efficient workflows, and create automations that drive business success. The ideal candidate will act as a bridge between our technical team and business stakeholders, ensuring that ConnectWise is used to its full potential in order to enhance business efficiency and deliver tangible results. They will also be a part of the core team managing the transition of the on-prem platform to the new ConnectWise Cloud Platform and ensuring full use of the latest features and automations. This is an exciting opportunity to be part of an innovative team driving efficiency across our organisation using ConnectWise. You will have the chance to shape the way our business operates by leveraging the power of automation and workflow optimisation. Your Responsibilities will include: • Product Ownership: Serve as the internal product owner for ConnectWise, working closely with business stakeholders to gather, prioritise, and translate business requirements into functional workflows, automations, and product enhancements. • Workflow Development: Collaborate with different departments to design and implement efficient workflows that leverage ConnectWise features to automate tasks and optimise business operations. • Automation Strategy: Identify opportunities for process automation using ConnectWise and related technologies. Build, test, and deploy automation solutions that save time, reduce errors, and increase productivity. • Stakeholder Engagement: Regularly engage with cross-functional teams to ensure alignment on project goals, priorities, and timelines. Maintain clear communication with both business leaders and technical teams to manage expectations. • Backlog Management: Create and maintain a product backlog, ensuring all requirements are properly documented and prioritised. Work with the development team to deliver features in iterative cycles. • Process Improvement: Continuously evaluate existing processes and workflows, making recommendations for improvements that align with the organisation’s goals and ConnectWise capabilities. • User Training & Support: Provide internal training and guidance on ConnectWise features, workflows, and automations. Act as the go-to resource for troubleshooting issues and offering support to users. • Data Analysis: Monitor and analyse data to evaluate the success of workflows and automation initiatives. Use metrics to make data-driven decisions and improve future implementations. Key Competencies: • Proven experience as a Product Owner or in a similar role, with a focus on business process optimisation, automation, or workflow management. • Familiarity with ConnectWise or similar business management platforms. • Strong understanding of business processes and experience with process re-engineering, automation, and optimisation. • Excellent communication skills with the ability to engage and influence both business stakeholders and technical teams. • Ability to prioritise tasks, manage backlogs, and work within an Agile framework. • Strong problem-solving skills and attention to detail. • Experience in developing and deploying automations to improve efficiency and productivity. • Ability to analyse data to measure the effectiveness of workflow and automation changes. • Excellent conflict resolutions skills used to mediate between stakeholders to find balanced solutions that serve our business objectives. • Mentor and coach colleagues across the business on how to most effectively utilise the tools available. • Empower others by inspiring them with the latest features and functionality of our system. Experience Required: The right person will have experience in a similar role, ideally within the managed services or IT industry and the following skillset: • Adaptability: Manage changing priorities and requirements • Communication: Act as a liaison between stakeholders and the Internal Systems team • Collaboration and Teamwork: Work closely with Internal Systems team to ensure alignment on product vision, goals, and deliverables. • Problem Solving and Creativity: Address product challenges with innovative ideas that balance user needs and business goals. • Resilience and Emotional Intelligence: Lead by example during setbacks, resolving conflicts constructively and maintaining a positive, goal-focused approach. • Experience in creating and documenting process flows and user stories. • Certification in Agile methodologies (e.g., Scrum Product Owner or similar) is advantageous. • Knowledge of Power Apps is advantageous. About the Benefits 25 days holiday (plus Bank Holidays) (rising by 1 day after 2 years’ service to a maximum of 28 days) Contributory company pension scheme A volunteering day each year to support your local community Hybrid working policy Training, learning & development opportunities (customer specific and general courses) Casual dress code Cycle to Work Salary Sacrifice Scheme EV Salary Sacrifice Scheme Recruitment and customer bonus referral scheme Annual company events because we are 'better together' Employee wellbeing programme Life assurance x 3 Healthcare cash plan Employee Assist Programme Virtual GP Extended maternity and paternity leave Staff perks And many more Sounds good? If you’re interested in starting or continuing your career journey with Codestone, simply apply on this link. Watch our video: Empowering you within a future ready business Have you checked out our Glassdoor? Click here to read or write a review Equal Opportunities At Codestone, we are committed to fostering a diverse and inclusive workplace where all employees are treated with respect and dignity. We believe that diversity enriches our work environment, fosters innovation, and drives better outcomes for our customers and communities. We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, regardless of race, colour, ethnicity, gender, gender identity or expression, sexual orientation, religion, age, disability, marital status, veteran status, or any other characteristic protected by applicable law. As part of our commitment to employee well-being and personal development, we guide our inspire, transform and achieve values with the acronym 'THRIVE', which promotes Talent, Hearts, Responsibility, Innovation, Values and Excellence. Through initiatives like Thrive, we create a supportive environment where employees can thrive personally and professionally. This commitment to equal opportunities and inclusion is integral to our mission and values, and we are dedicated to upholding it in everything we do. If you are a person with disabilities and require reasonable adjustments to be made to make your application or to attend interview, please contact [email protected] Apply today