To provide a variety of Administrative support to a Team or individual to facilitate the delivery of clinical services. To support the needs of patients from an administrative perspective. Day to day management of Admin Officers within the Team Act as first point of contact using judgement to deal effectively with a wide range of routine, complex and sensitive enquiries using various methods of communication e.g. phone letter or email. Provide advice and signpost patients as appropriate. Take and pass on accurate messages for Team Members in their absence. Signpost routine or complex service emails to appropriate clinician or service. Contact referrer if patient referral is inappropriate or incomplete in line with service specific requirementsEnsure that equipment and stationery is ordered within budgetary constraints. Enter confidential patient data using computerised information systems in line with Trust policies and procedures ensuring that information reported is accurate, timely and to the required standard and completing spot check audits of patient Information to provide assurance of completeness of records. Request and follow up with clinical/non-clinical where there are gaps in information held or as requested by clinician. Responsible for booking patients into Service Clinics in line with service specific requirements. Raise issues with clinical waiting lists if wait times are over and above service specifications. Call back to patients to confirm appointment times/attendance and rebook where appropriate. Prepare system generated or tasked letters and mail or email out e.g. Patient appointment notification or Discharge. Complete Admin appropriate patient discharge in Electronic System e.g. continued DNA / FTA. Liaise with associated agencies or external organisations as necessary, clinical and non-clinical e.g. Transport, interpreters, GPs escalating when appropriate. Scanning documents and attaching to patient notes. Signpost emails from teams central email account to appropriate clinician/service.