Contents Location About the job Benefits Things you need to know Apply and further information Location Dundee, Glasgow About the job Job summary Are you an experienced Project Manager with involvement in fraud, error or financial projects? Do you want to further develop your skills and expertise in a senior leadership role within a Fraud and Error context? If so, then our Systems and Process Lead role may be for you. In this role, you will be responsible for the Systems and Process Team, which forms part of Social Security Scotlands Fraud and Error Resolution Unit. You will lead a small team which collaborates with a wide range of stakeholders across Social Security Scotland and the wider Scottish Government, Department for Work and Pensions, and other government departments. This collaboration will impact and support the implementation of change and drive the continuous improvement of fraud and error service provision. This is a high-profile and exciting area, with continuing political, public and media interest. This is a fixed-term appointment for 23 months. Job description Lead the Systems and Processes team through implementation planning for remaining new benefit delivery projects, and other change/transition projects or system releases that impact fraud and error activity. As a senior leader within the Unit, develop and deliver the fraud and error service offering. Develop and build the capability and capacity of the Systems and Process Team, providing leadership and defining vision and strategy of the function. Play a key role in the identification of our target operating model and creation of a compelling investment case to deliver a programme of improvement activities within fraud and error operations to achieve target state. Develop and build strong working relationships within the Scottish Government, Social Security Scotlands Chief Digital Office and Project Management Teams, to impact changes to systems, processes and controls, advise on design, facilitate any improvements and promote best practice. Critically evaluate business systems and processes to identify risks and improvement opportunities, drive and embed continuous improvement, and enhance financial control and efficiency across our business operation. Provide scrutiny and constructive challenge of any options appraisals, policy, system or process changes that impact on delivery of fraud and error objectives, to ensure requirements are understood and delivered and robust controls embedded in design. Person specification We use an assessment framework called Success Profiles which lists the elements we test and provides descriptions of each. Find out more about how we assess the Success Profile elements. Experience Project management experience within a fraud, error or financial context. Experience of continuous improvement and making a compelling case for change or investment based upon analysis of evidence. Behaviours Leadership Level 4 Working Together Level 4 Seeing the big picture Level 4 Changing and Improving Level 4 You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot Benefits Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable. A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - www.civilservicepensionscheme.org.uk. Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working. Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme. Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7. Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them. Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport. Things you need to know Selection process details Expected Timeline (subject to change) Sift - w/c 3rd February 2025 Interview - w/c 17th February 2025 To apply please submit an application form by clicking on the Apply at Advertisers Site button. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Meg Fowler Email : meg.fowlersocialsecurity.gov.scot Telephone : 08001577194 Recruitment team Email : Recruitmentsocialsecurity.gov.scot Further information https://www.socialsecurity.gov.scot/jobs/how-to-make-a-great-application Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail