Location: Birmingham
This is a temporary, full-time vacancy that will close in 10 days at 23:59 BST.
The vacancy
Full Time
Fixed Term Contract – 12 months
We have a fantastic opportunity for a highly motivated Administrator to join our Compliance Assurance Team. You will work collaboratively across various service areas, supporting and challenging service providers to ensure high-quality services are delivered consistently.
The role
The Compliance Administrator will be part of the Compliance Assurance Team, responsible for obtaining and ensuring that all statutory compliance requirements related to properties used for our residents are met.
On a daily basis, you will liaise with managing agents, requesting and following up on compliance documentation related to properties. These will be checked and verified before approval for use, playing an integral role in our property onboarding procedures to ensure ongoing compliance with all H&S legislation.
You will work effectively as part of a team, collaborating with colleagues across the organization to meet all compliance requirements, including following escalation procedures and ensuring adherence to our Provider Performance Management Framework (PPMF).
You will handle enquiries from providers via telephone and email, assisting team members and providers with property/document-related queries.
About you
You will have:
* Experience working with external stakeholders and building relationships
* Experience managing multiple contracts with service providers to deliver positive outcomes
* Effective written and verbal communication skills
* Ability to deliver excellent customer service
* Good numeracy and IT skills, with experience using Microsoft Office suite
What we can offer in return
* Company pension scheme
* Life assurance (four times salary)
* Private medical insurance
* Salary exchange for an electric car (eligibility dependent)
* Additional leave: bereavement, life events, emergency days, birthday (if on a weekday)
* Christmas office closedown days
* Employee reward portal
* Enhanced maternity/paternity pay
* Employee assistance programme
Inclusive Culture
We are an equal opportunities employer. All applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.
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About us
Concept Housing Association is committed to delivering safe, comfortable, and compliant homes, supporting vulnerable individuals with empathy and a resident-centered approach. We specialize in exempt housing, providing supported accommodation to help residents live with dignity and safety.
Our dedicated team brings extensive experience in supporting homeless individuals. We strive to meet the highest standards and make a positive impact in the community.
Our approach
A new way forward
We have overhauled traditional methods to improve the experience of property provision and support, developing innovative models that challenge conventions and set higher standards for social housing and emergency accommodation.
A customized approach
We recognize that each situation is unique. Our support is flexible and personalized, allowing us to adapt as needed. We maintain open communication to foster strong partnerships with providers and local authorities.
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