Job summary We are a large forward-thinking general practice and single-practice Primary Care Network which values innovation, prioritises patient care, and champions development. Due to retirement of the current postholder, we are seeking an experienced manager to ensure the effective running of operations across our two sites whilst driving growth and sustainability in line with changing NHS policy and development. Primary care offers meaningful, stable opportunities for those looking to apply their skills in a new setting. Even if you haven't worked in general practice before, experience in NHS operations, leadership, or system working could make you a great fit for this pivotal role You will need to have a strong track record of management experience in a healthcare or similarly complex environment, a history of implementing effective systems and managing finances, familiarity with governance, along with excellent interpersonal and team skills to oversee the management of our multi-disciplinary workforce of over seventy personnel. In addition, strong business, organisational, and IT skills will be essential in managing practice/PCN finances and ensuring compliance with General Medical Services (GMS) and Care Quality Commission (CQC) regulations. Main duties of the job The successful candidate will: - work closely with GP Partners oversee the delivery of outstanding care to patients whilst supporting and leading practice/PCN staff; - oversee the financial, administrative, human resources, facilities management, and business functions of the practice/PCN with the support of a strong senior management team. About us The Claypath and University Medical Group is a well organised, successful, and forward-thinking GMS training practice which operates as a single practice Primary Care Network. The practice has a list size of over 33,500 patients, half of whom are students and staff from the University of Durham. Services delivered by the Claypath and University PCN include Clinical Pharmacy, Podiatry, First Contact Physiotherapy, Social Prescribing, Mental Health, Care Coordination, COVID Vaccination Clinics, Minor Surgery Clinics, Non-Scalpel Vasectomy Surgery as well as a Nurse Associate. For informal enquiries please contact Tracy Watson (Deputy Manager) on Tel: (0191) 374 6888 or claypath.a83011nhs.net Applications to be submitted via on-line application form on NHS Jobs website https://www.jobs.nhs.uk/ Closing date for applications: Friday, 25th April, 2025 Interviews to be held on: Friday, 16th May, 2025 (afternoon) Date posted 03 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number I9869-2594 Job locations Claypath & University Medical Group 26 Gilesgate Durham DH1 1QW Job description Job responsibilities Strategy Proactively identify new opportunities for the organisation Participate in the formulation of the practice/PCN development plan, recruitment strategy, estates strategy etc. Facilitate production of business plans, review, and update Prepare bids for development funding Administration Prepare, renew and implement Partnership contracts, Partnership Agreement and associated documentation Arrange and chair meetings practice and between practice and outside agencies Update Business Continuity Plan Oversee the development of practice policies, protocols, and procedures Renew and implement legal matters e.g. insurances, health and safety Oversee professional indemnity cover Quality Assurance and Risk Management Be proactive in developing patient services and implementing service standards Ensure compliance with terms of GMS Contract Ensure practice's CQC registration is up-to-date and work with relevant Partner to prepare the practice for CQC inspection Arrange Significant Events Meetings for all staff Set up quality improvement monitoring systems, submit SIRMS Ensure clinics are well organised Set up ways to improve patient participation in the practice Produce and update any patient leaflets and the practice leaflet Take lead with relevant Partner for managing complaints Develop and maintain the practice website Produce annual reports where appropriate and be responsible for overseeing audits Help set up systems and advanced planning e.g. planning for a flu epidemic/enhanced services/Quality and Outcomes Framework/enhanced access Regularly review and update the practice Health & Safety and Information Governance Risk Register Ensure all accidents or dangerous incidents are investigated, recorded, reported where necessary and any follow-up action Cooperate and participate as required in clinical audit/research projects within the practice Human Resources Management responsibility for all practice staff, their work environment and welfare Facilitate the development of a multi-disciplinary effective primary health care team Recruit and select practice staff, including induction programmes Discipline and dismiss staff where necessary after discussion with Partners and taking any legal advice necessary Be aware of current employment legislation Develop and maintain good employee/employer relationships Ensure staff are aware of any changes that occur in the practice by maintaining good communication at all times within the practice team Ensure annual appraisals are carried out on all non-clinical and clinical staff Produce staff development plans and provide opportunities for training Arrange Clinical Education/Supervision meetings Ensure all staff have up-to-date job descriptions and contracts Implement pay rises and increments at the appropriate time Organise appropriate paperwork for doctors/staff DBS checks Organise welcome packs for all staff and locums Meet with attached staff as and when necessary and arrange/attend regular meetings with Partners and attached staff to discuss all issues around patient care Arrange suitable facilities to enable attached staff to work within the practice Arrange social events for doctors and staff to maintain employee/employer social contact Responsible for the health and safety policy and its implementation Finance Liaise with the Finance Officer and Partner responsible for financial matters regarding all aspects of finance Responsible for maintaining accounting records/management information Monitor cash flow, prepare regular forecasts and reports for Partners Manage and reconcile bank accounts and liaise with practice bank Organise and attend annual meetings with the accountant and Partners Maintain responsibility for handling/recording of cash/cheques and petty cash Liaise with organisation responsible for payroll and ensure schedules are adhered Comply with Pensions Regulator Auto-Enrolment requirements and administration of NHS Pension Scheme in liaison with organisation contracted to manage payroll Quality & Outcomes Framework (QOF)/LIAISE/IIF Schemes monitor performance against targets with relevant Partner Manage and monitor quarterly enhanced services claims Oversee estimates for all surgery maintenance and repairs and get minor repairs/work completed in appropriate timescales for major work present estimates to the Partners with recommendations when a contract is agreed, organise and oversee the works alongside the Deputy General Manager Directly assist with profit improvement by exploring areas for maximising income or reducing costs Premises Take the lead in the organisation of any new building projects Maintain any maintenance contracts and the general upkeep of the surgery premises alongside the Deputy General Manager Housekeeping and organisation of cleaning oversight Monitor work areas and practices to ensure safe and hazard free and conform with health and safety legislation Look after the rental aspects of the premises Maintain lease agreements including liaising with NHS Property Services Review of notional rent Information Technology Understand the practice communication and telephony systems Assist with the purchase of appropriate information systems (in liaison with NECS) Ensure the practice keeps up-to-date with technological issues Ensure compliance/completion of the annual Data Security and Protection Toolkit Ensure completion of NHS Digital returns e.g. K041b GP Complaints, General Practice Annual Self Declaration, Workforce returns, etc. Networking Build/maintain good working relationships with the ICB, NECS, hospital trusts, community agencies, Local Medical Committee, other PCNs, GP Federation, other GP practices, local pharmacies and others Represent the practice at meetings and seminars Present a professional image and always promote the practice Share skills and expertise with others Confidentiality To treat as strictly confidential: o access to confidential information relating to patients, their carers and relatives and colleagues o access to information relating to the practice as a business Only share this information in accordance with the Practice's Confidentiality Policy, the Data Protection Act, and Freedom of Information Act so that personal and sensitive patient identifiable data is protected. To be responsible for managing any practice data breaches and maintaining the practice Data Breach Register To ensure the practice's confidentiality and Data Protection Policies are implemented and that all staff are adequately trained, and training is updated. Equality & Diversity Support the equality, diversity and rights of patients, carers and colleagues to include: o acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures/ policies and current legislation o respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues o behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Miscellaneous Other duties which may be decided up by the Partners from time to time Job description Job responsibilities Strategy Proactively identify new opportunities for the organisation Participate in the formulation of the practice/PCN development plan, recruitment strategy, estates strategy etc. Facilitate production of business plans, review, and update Prepare bids for development funding Administration Prepare, renew and implement Partnership contracts, Partnership Agreement and associated documentation Arrange and chair meetings practice and between practice and outside agencies Update Business Continuity Plan Oversee the development of practice policies, protocols, and procedures Renew and implement legal matters e.g. insurances, health and safety Oversee professional indemnity cover Quality Assurance and Risk Management Be proactive in developing patient services and implementing service standards Ensure compliance with terms of GMS Contract Ensure practice's CQC registration is up-to-date and work with relevant Partner to prepare the practice for CQC inspection Arrange Significant Events Meetings for all staff Set up quality improvement monitoring systems, submit SIRMS Ensure clinics are well organised Set up ways to improve patient participation in the practice Produce and update any patient leaflets and the practice leaflet Take lead with relevant Partner for managing complaints Develop and maintain the practice website Produce annual reports where appropriate and be responsible for overseeing audits Help set up systems and advanced planning e.g. planning for a flu epidemic/enhanced services/Quality and Outcomes Framework/enhanced access Regularly review and update the practice Health & Safety and Information Governance Risk Register Ensure all accidents or dangerous incidents are investigated, recorded, reported where necessary and any follow-up action Cooperate and participate as required in clinical audit/research projects within the practice Human Resources Management responsibility for all practice staff, their work environment and welfare Facilitate the development of a multi-disciplinary effective primary health care team Recruit and select practice staff, including induction programmes Discipline and dismiss staff where necessary after discussion with Partners and taking any legal advice necessary Be aware of current employment legislation Develop and maintain good employee/employer relationships Ensure staff are aware of any changes that occur in the practice by maintaining good communication at all times within the practice team Ensure annual appraisals are carried out on all non-clinical and clinical staff Produce staff development plans and provide opportunities for training Arrange Clinical Education/Supervision meetings Ensure all staff have up-to-date job descriptions and contracts Implement pay rises and increments at the appropriate time Organise appropriate paperwork for doctors/staff DBS checks Organise welcome packs for all staff and locums Meet with attached staff as and when necessary and arrange/attend regular meetings with Partners and attached staff to discuss all issues around patient care Arrange suitable facilities to enable attached staff to work within the practice Arrange social events for doctors and staff to maintain employee/employer social contact Responsible for the health and safety policy and its implementation Finance Liaise with the Finance Officer and Partner responsible for financial matters regarding all aspects of finance Responsible for maintaining accounting records/management information Monitor cash flow, prepare regular forecasts and reports for Partners Manage and reconcile bank accounts and liaise with practice bank Organise and attend annual meetings with the accountant and Partners Maintain responsibility for handling/recording of cash/cheques and petty cash Liaise with organisation responsible for payroll and ensure schedules are adhered Comply with Pensions Regulator Auto-Enrolment requirements and administration of NHS Pension Scheme in liaison with organisation contracted to manage payroll Quality & Outcomes Framework (QOF)/LIAISE/IIF Schemes monitor performance against targets with relevant Partner Manage and monitor quarterly enhanced services claims Oversee estimates for all surgery maintenance and repairs and get minor repairs/work completed in appropriate timescales for major work present estimates to the Partners with recommendations when a contract is agreed, organise and oversee the works alongside the Deputy General Manager Directly assist with profit improvement by exploring areas for maximising income or reducing costs Premises Take the lead in the organisation of any new building projects Maintain any maintenance contracts and the general upkeep of the surgery premises alongside the Deputy General Manager Housekeeping and organisation of cleaning oversight Monitor work areas and practices to ensure safe and hazard free and conform with health and safety legislation Look after the rental aspects of the premises Maintain lease agreements including liaising with NHS Property Services Review of notional rent Information Technology Understand the practice communication and telephony systems Assist with the purchase of appropriate information systems (in liaison with NECS) Ensure the practice keeps up-to-date with technological issues Ensure compliance/completion of the annual Data Security and Protection Toolkit Ensure completion of NHS Digital returns e.g. K041b GP Complaints, General Practice Annual Self Declaration, Workforce returns, etc. Networking Build/maintain good working relationships with the ICB, NECS, hospital trusts, community agencies, Local Medical Committee, other PCNs, GP Federation, other GP practices, local pharmacies and others Represent the practice at meetings and seminars Present a professional image and always promote the practice Share skills and expertise with others Confidentiality To treat as strictly confidential: o access to confidential information relating to patients, their carers and relatives and colleagues o access to information relating to the practice as a business Only share this information in accordance with the Practice's Confidentiality Policy, the Data Protection Act, and Freedom of Information Act so that personal and sensitive patient identifiable data is protected. To be responsible for managing any practice data breaches and maintaining the practice Data Breach Register To ensure the practice's confidentiality and Data Protection Policies are implemented and that all staff are adequately trained, and training is updated. Equality & Diversity Support the equality, diversity and rights of patients, carers and colleagues to include: o acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures/ policies and current legislation o respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues o behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Miscellaneous Other duties which may be decided up by the Partners from time to time Person Specification Qualifications Essential Education to degree level with evidence of a sound education Evidence of a commitment to continuing professional development Desirable Relevant management qualification Experience Essential Strong track record of senior management in a healthcare or other similar complex environment Track record of success at motivating and managing people Track record of working in teams and able to promote a team spirit Financial management experience including understanding of spreadsheets, book-keeping, and accountancy Able to plan well, organised, and approachable, able to make decisions and work to tight timelines Desirable Understanding of NHS policy Change management experience Qualities Essential Self-motivating and self-confident able to work autonomously and initiate/self-direct own workload Adaptable and innovative Enthusiasm, with energy and drive Gains respect by example and leadership Honest, caring, and sympathetic Diplomatic Good sense of humour, personable Hard working, reliable and resourceful Willing to work flexible hours Considered, steady professional approach Other Essential Non smoking environment Ability to travel to meetings on occasion Skills Essential A "solutions focused" approach Strategic thinker, planner with vision Excellent communication (oral and written) and interpersonal skills Ability to listen and empathise Delegation Chairmanship and coordination Good time management Computer literate/IT skills Negotiating and managing conflict Able to manage change Networking and facilitation Desirable SystmOne clinical software Person Specification Qualifications Essential Education to degree level with evidence of a sound education Evidence of a commitment to continuing professional development Desirable Relevant management qualification Experience Essential Strong track record of senior management in a healthcare or other similar complex environment Track record of success at motivating and managing people Track record of working in teams and able to promote a team spirit Financial management experience including understanding of spreadsheets, book-keeping, and accountancy Able to plan well, organised, and approachable, able to make decisions and work to tight timelines Desirable Understanding of NHS policy Change management experience Qualities Essential Self-motivating and self-confident able to work autonomously and initiate/self-direct own workload Adaptable and innovative Enthusiasm, with energy and drive Gains respect by example and leadership Honest, caring, and sympathetic Diplomatic Good sense of humour, personable Hard working, reliable and resourceful Willing to work flexible hours Considered, steady professional approach Other Essential Non smoking environment Ability to travel to meetings on occasion Skills Essential A "solutions focused" approach Strategic thinker, planner with vision Excellent communication (oral and written) and interpersonal skills Ability to listen and empathise Delegation Chairmanship and coordination Good time management Computer literate/IT skills Negotiating and managing conflict Able to manage change Networking and facilitation Desirable SystmOne clinical software Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS North Of England Commissioning Support Unit Address Claypath & University Medical Group 26 Gilesgate Durham DH1 1QW Employer's website https://www.necsu.nhs.uk (Opens in a new tab)