EduMe is an innovative frontline training solution used by businesses globally to upskill and empower their workforce by embedding engaging training into their flow of work. Workday-backed and certified, we partner with companies like Deliveroo, Marriott, and Home Depot to improve the onboarding, productivity, retention, and safety of their people. We have offices in Los Angeles, US, and London, UK, and we are driven by a shared mission to make a difference. Motivated, caring, results-oriented, and passionate about what we do, we’re looking for like minded individuals to join us on the journey eduMe's portfolio is growing and we’re looking for an experienced Senior Customer Success Manager to own the day to day relationship with a handful of our highest valued, strategic customers in EMEA, and potentially in the US in the future. Our Customer Success team is the heartbeat of eduMe. You’ll be joining a fun, motivated, and talented bunch of professionals who excel at building strong and lasting client relationships, gathering product feedback and delivering business results through our learning solution that move the needle for our customers. We’re looking for someone who loves to roll up their sleeves, someone for whom no job is too big or too small, and someone who gets out of bed excited to solve challenges and see their customers thrive. We operate on a hybrid working schedule, spending 3 days per week together in our Southwark office. What you’ll do: Strategically partner with our clients to maximize the value of their investment in eduMe Gain a deep understanding of each client’s business objectives, goals and KPIs, and review regularly to ensure maximum value is being derived from eduMe Act as our clients' trusted advisor and subject matter expert in all eduMe product Implement and launch new customers post-sale and ensure they achieve quick time to value Drive adoption of eduMe's new and existing products & effectively communicate feedback to our Product & leadership teams to drive development Proactively analyze product usage to identify opportunities and risks to account health Work closely with our sales teams to deliver executive business reviews, drive renewals and up-sells and grow Net Recurring Revenue Be the voice of our customers to internal teams to ensure our customer needs are met What you’ll need: Experience managing a portfolio of medium to large, complex high touch accounts with multiple stakeholders and high ARR Proven track record of driving product adoption and building champions within customers Experience managing a small number of high-value customers with a specific focus on achieving customers’ business goals through the products they’ve purchased Experience successfully navigating an enterprise organization to open new use cases where our product would deliver value Experience influencing renewals and upsells A wealth of experience providing strategic advice and best practice guidance to customers What we’ll offer you: 33 days of paid leave a year including bank holidays, with the option to carry 5 days over Vitality Health cover for physical & mental health support Inclusion in the company share option plan - you're a part of the success Flexible working to support you, your life, and those around you On top of the above, we offer every employee the chance to spend 30 days working from anywhere around the globe, every year Enhanced parental leave for primary and secondary carers Sick pay for physical and mental health £500 annual personal learning and education budget £75 every six months to spend on socialising with your team We take the entire company for a multi-day off-site every year eduMe is committed to providing reasonable adjustments for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please contact us at careerseduMe.com