Resident Manager - Leatherhead
We are seeking an experienced and customer-focused Resident Manager for a full-time permanent position in Leatherhead. This is an excellent opportunity for a skilled property professional who is dedicated to delivering top-tier service and ensuring a positive resident experience.
Role Overview:
As the Resident Manager, you will be the primary point of contact for all residents, ensuring a seamless and enjoyable experience from their initial enquiry through to move-out. Your role will include maintaining high occupancy rates, preparing properties to a high standard, and driving resident satisfaction across various platforms.
Key Responsibilities:
* Serve as the main customer-facing representative for residents, visitors, colleagues, and contractors.
* Manage the resident experience from first enquiry to move-in and throughout their residency.
* Conduct property viewings and manage the reservation process.
* Perform regular inspections of properties to ensure they are maintained at the highest standards.
* Oversee the move-out process, including deposit release and utility management.
* Support resident events and office operations, ensuring smooth daily activities.
* Maintain accurate records and data in compliance with company policies.
Qualifications & Experience:
1. ARLA ...