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Job Description
The Vacancy
Our Third Party Administration (TPA) Risk department is a dynamic team providing best practice and dispute resolution advice to our pensions teams across the Third Party Administration business unit.
We currently have an exciting opportunity to join this department as an Operational Risk Coordinator, based in Birmingham, Edinburgh, or Glasgow.
What will your role look like?
You will provide high-quality practical advice in response to client and member complaints to the internal administration teams, offering technical guidance in line with the Pensions Ombudsman and Regulators' requirements. You will also identify risks within the business unit and support the embedding of controls into processes across the TPA business unit.
Key Tasks
* Review letter drafts prepared by admin teams in response to complainants.
* Support admin teams in reviewing or drafting client communications.
* Conduct root cause analysis, identify impacts, resolve underlying issues, and implement changes.
* Prepare requests for and coordinate compensation payments.
* Provide pension technical advice on complex cases.
* Escalate cases to management and provide summaries and recommendations.
* Identify risks and propose controls to mitigate them.
* Assist in analyzing and preparing Management Information for leadership teams.
Candidate Requirements
* Significant experience in the pensions industry, ideally in administration with DB and DC pensions knowledge.
* Experience handling risk events, errors, and complaints, with industry best practice awareness.
* Excellent communication skills, with experience engaging with senior stakeholders.
* Proficiency in pensions administration processes such as transfers, retirements, deaths, and divorces.
* Ability to communicate clearly and fairly with stakeholders.
* Strong analytical skills and attention to detail.
* Excellent IT skills, including MS Word, Excel, and pension administration systems.
Preferred candidates may hold a professional qualification from the Pension Management Institute or be working towards it. However, relevant industry experience is also valued.
Benefits
* Competitive salary and profit share scheme.
* Flexible employee benefits to suit your lifestyle.
* Supportive work environment with mentoring and learning opportunities.
* On-site mental health and wellbeing support.
* Hybrid working model combining remote and office work.
* Social activities, volunteering leave, and birthday leave.
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