Job Title - Customer Service/Sales
Salary - £22,
Location - Glasgow City Centre/Home Based
Hours - Monday to Friday (9.00-)
PLEASE NOTE WE ARE ONLY SHORTLISTING CANDIDATES WHO CAN COMMUTE TO GLASGOW CITY CENTRE.
The training for this role will be based in Glasgow City Centre for 3-6 weeks.
Key responsibilities include:
* Managing existing and new relationships with customers to ensure client satisfaction and promote repeat business.
* Upselling products when discussing options with clients, maximising sales opportunities.
* Efficiently managing incoming enquiries via a centralised mailbox, providing prompt and accurate responses.
* Issuing quotations to customers, ensuring accuracy and adherence to company guidelines.
* Liaising with clients regarding lead times, updates, and order status.
* Tracking sales leads and enquiries, ensuring accurate and updated records.
* Handling inbound calls from customers, answering queries, tracking orders, and arranging parts/returns.
* Liaising with suppliers to ensure orders are processed within agreed timescales, maintaining effective communication throughout.
To be successful in this role, you should possess the following skills and qualifications:
* Confident and professional telephone manner with excellent communication skills.
* Comfortable in a fast-paced sales environment, with the ability to meet targets and deadlines.
* Customer-focused attitude, always striving to provide the highest level of service.
* Genuine drive and a desire to achieve exceptional results for clients.
* A minimum of 12 months continuous experience in Sales/Customer Service Administration.
* Excellent MS Office skills, including proficiency in Excel.