As a Patient Administrator you will deliver a professional and patient-focused service, working alongside your clinical and non-clinical colleagues in our dynamic and fast-paced sites. As an integral part of our administrative team, your skills will help us to deliver on our vision to make healthcare better.
Main duties of the job
By applying professionalism and expertise, you will play a pivotal role in how we support our patients through their healthcare journey. Using IT systems and digital technologies, you will make sure that our patients feel informed and engaged throughout their diagnostic pathway. You will also work with colleagues to provide administrative support for the imaging services we provide.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
Job responsibilities
Job title: Patient Administrator
Hours: 37.5 hours per week
Location:Nottingham
What you will do:
* Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
* Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
* Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
* Facilitating efficient patient scheduling and throughput, leading to optimal use of scanning capacity
* Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly
* Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
* Checking the pre-authorisations for insured patients
* Maintaining stock control and being responsible for purchasing consumables and supplies as and when required
* Assisting in the completion of month end administrative procedures for the management team
* Participating in governance activities, audits, personal development and team meetings
* Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account
* Maintaining a clean and safe working environment
* Complying with ISO standards in respect of information security management
* Reporting all incidents and complaints in line with company policy
What people see in you:
* A team player who is supportive, reliable and trustworthy
* A positive attitude with a helpful and proactive approach to customer service
* Great organisational skills with a proven ability to plan ahead
* Someone who can be flexible and adapt to their working environment
* A great communicator at all levels, written and verbal
* Someone who is approachable, dedicated and hardworking
* An individual who is empathetic and cares about people
You should apply if you have experience:
* Working within a customer or patient focused environment
* Using Microsoft packages and other IT systems
* Working independently and as part of a wider team
* Using effective communication skills with customers and the public
* Working with multi-skilled colleagues as part of a multi-disciplinary team
Person Specification
Qualifications
* Please see Job Description
* Please see Job Description
Experience
* Please see Job Description
* Please see Job Description
Additional Criteria
* Please see Job Description
* Please see Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr