Job Description
We are currently seeking a (Client Services) Account Executive to join our Client Services team at our Corby (Geddington Road) site.
As Account Executive you will continually build the client relationship through the provision of excellent service, by providing client delight through innovation and exceptional service levels. Acting as one of the Client’s key contacts, both internally and externally, provides this role with great breadth and challenges.
This is a full time, permanent position working Any 5 in 7 days, 09:00-17:30 (37.5hrs ) offering a competitive salary and the opportunity to work with a market leader.
Job responsibilities of Account Executive include:
1. Able to answer and resolve client queries within the agreed timescales
2. Able to identify and escalate issues / complaints to the appropriate person and see them through to resolution, including any process changes to prevent reoccurrence
3. Liaise with the necessary person / teams if process has not been followed in any area affecting the client
4. Monitoring service levels through reporting. Checking report contents and circulating within the agreed timeframes
5. Understanding contracted KPI’s and the impact of failure as well as forecasting and monitoring
6. Ownership and maintenance of Client Services Standard Operating Procedures (SOP)
7. Liaise with suppliers and/or external contacts where necessary
8. Ability to produce accurate client invoices and supporting backup within the expected time frame using the companies finance system
9. Identification, investigation and resolution of any areas of an invoice that looks incorrect, prior to invoicing the client or following invoice queries generated by the client
10. Own the checking and issuing of all client reports: daily, weekly, monthly and quarterly, ensuring agreed timescales are met. Where not centralised, own their creation (i.e. work planning, schedules)
Qualifications
To apply for the role of Account Executive you will possess the following skills, experiences and qualifications:
11. Previous experience in account management would be desirable
12. Previous experience working in logistics/warehousing
13. Strong PC skills including all Microsoft Office programmes
14. Excellent customer service skills
15. Commercial awareness
16. Good communication skills, both written and verbal
17. Strong ability to build relationships with stakeholders of all levels
Additional Information
As part of our drive to make iForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
18. Annual Leave – Competitive holiday entitlement of 20 days + 8 bank holidays
19. Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 3% employer
20. Life Assurance - x 2 your annual salary
21. Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
22. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
23. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
24. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!