R&D Operational Technology Service & Security Delivery Director
GSK
At GSK, we unite science, technology and talent to get ahead of disease together.
R&D Operational Technology Service & Security Delivery Director
GSK R&D and Digital & Tech’s collective goal is to deliver GSK impact, including the acceleration of the discovery and development of medicines and vaccines to patients. R&D Digital & Tech are the key Tech partner to support the R&D Ambition of bringing more medicines and vaccines to patients and support our scientists by supercharging R&D with Data. The Quality Engineering and Labs (QEL) function is a pivotal function for this, as it looks after the ~500 systems that support the end-to-end R&D process and all of the systems that sit within the Laboratories.
As our Operational Technology (OT) Service & Security Delivery Director you are accountable for working together with R&D Lines, Digital & Technology, Data Governance and Risk Management teams and the OT Teams to ensure compliance with OT security policy and standards and manage a team of Business Line OT Leads. You will be technically skilled and eager to deep dive into new technologies, platforms and applications in relation to operational technology.
Key Responsibilities:
* Oversight: Ensure the smooth operation, availability and efficiency of operational technology systems including managing issues that arise during the service lifecycle.
* Governance: Manage the governance around operational technology including Steering Committees, forums and working groups. Prepare, schedule and gather all documentation to inform decisions, awareness and actions relating to governance.
* Performance: Manage and ensure adherence to service level agreements with stakeholders and external vendors ensuring uptime and performance of critical operational technology systems.
* Incident Management: Lead on the response to operational technology-related incidents, ensuring rapid resolution to minimize downtime and operational disruption.
* Control Management: Manage the implementation of cybersecurity measures specific to operational technology environments.
* Risk Management: Conduct regular risk assessments to identify threats, vulnerabilities and control gaps in OT systems and ensure mitigation plans are in place.
* Patch Management: Work with R&D lines and vendors to manage the deployment of security patches and updates for OT devices.
* Training & Awareness: Develop, deliver and maintain OT-specific awareness programs for employees focusing on the unique risks and best practices for securing laboratory instrumentation, equipment and connected computer assets.
* Project Management: Support the management of operational technology initiatives within R&D.
* Quality, Risk & Compliance: Responsible for ensuring operational technology is compliant with internal security and risk management policies and practices, as well as external regulatory and statutory requirements e.g. GxP and that Tech continuity plans are in place for all critical areas.
* People Management: Collaborate with the broader Digital and Technology team as well as supporting teams such as Cyber Security Office, Technology, Data Governance & Risk Management, Engineering, Global Supply Chain to deliver business value to defined timelines.
Basic Qualifications:
* Bachelor’s Degree - Technical Degree e.g., Engineering, Information Technology or equivalent experience.
* Significant experience in managing cyber-security for R&D environments.
* Experience with risk assessments and mitigation when identifying threats, vulnerabilities and control gaps in OT systems.
* Experience with deployment of security patches and updates for OT devices.
* Expertise in ensuring R&D adherence to OT security policies and standards.
* Ability to manage and guide a team of Business Line OT Leads.
* Skill in driving initiatives that support security, innovation, and efficiency within the R&D environment.
* Self-confident/assertive/dynamic/motivated behavior & ability to work on multiple tasks/projects in parallel with supervision.
* Pro-active and future-thinking.
* Knowledge and assessment of emerging technical trends.
* Experience in successfully managing and supervising a team of experts (6 direct reports).
Other Skills:
* Strong facilitation, communication, and interpersonal skills.
* Fluency in English (written and oral).
Preferred Qualifications:
* Master’s Degree – Cyber Security or Information Security.
* Working knowledge of operational technology within laboratory environments.
* Hold a certification in CISSP, CISM, CISA.
Interested in Joining the Team?
Please apply via our online portal providing your CV and Cover Letter.
Closing Date: 5th January 2025.
Due to the holiday period, we have an extended closing date for this role; and expect to start interviewing Mid January, therefore, there will be a delay in receiving a response/update to your application.
Expected timeline: I aim to provide an update on your application between the 6th and 10th January.
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