Duties & Responsibilities: Prepare and send approved communication to residents informing them of our visit. Arranging/scheduling electrical testing appointments for electrical engineers with residents and property managers. Updating company job management system. Uploading asbestos reports to job management system from client portals. Queuing and distribution of appointment confirmation letters and SMS. Handle cancellations and reschedule appointments to ensure electrical engineers are working. Prepare No Access evidence packs. Making and receiving calls. Arranging parking for electricians w h ere necessary Liaising with client regarding wrong contact details for residents and ‘no access’ residents Dealing with complaints Any ad-hoc duties as reasonably instructed by your line manager or company directors.