We are looking for a friendly, experienced Receptionist to join our friendly team at The Pike Practice, Mossley. As a member of frontline staff you will be the first point of contact for our service users and visitors. You will need to be non-judgemental with excellent communication and listening skills.
You must be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. Prioritising a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties in a busy environment is also required.
Knowledge of the EMIS web system would be an advantage; full training and support would be offered to the successful applicant.
As the biggest provider of GP services in the North West, we are proud to have over 40 practices all rated as Outstanding or Good and we are committed to continually improving the quality of patient services whilst meeting SSP Health's contractual obligations.
We can offer excellent career progression, the chance to work in an innovative environment and the security of knowing our wider SSP Health team is there to support you.
Experience of working in General Practice is desirable.
For informal discussion please contact Charlotte Harrop on the email address given.
Main duties of the job
1. All aspects of administration
2. Care navigating patients to suitable services
3. Liaising with GP on site
4. Liaising with colleagues
5. Taking telecalls
6. Dealing face to face with patient queries, prescription requests, booking appointments and giving great patient care
About us
This is a Temporary Fixed Term contract.
* Company pension
* Free parking
Schedule:
* Monday to Friday
Job responsibilities
1. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
2. Processing and distributing incoming and outgoing mail
3. Filing and retrieving paperwork
4. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
5. Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
6. Ordering and monitoring of stationery and other supplies
7. Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
8. Perform any other relevant and reasonable duties that may be requested by your team, practice manager or partners.
9. Undertake statutory and mandatory training as required.
Person Specification
Qualifications
* Educated to a suitable level grade C
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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