We are looking for a skilled and detail-oriented Deployment Technician to join our team. The successful candidate will be responsible for the deployment, installation, and support of hardware and software systems, with a focus on warehouse/asset management, hardware configuration, and provisioning. This role requires a blend of technical expertise, problem-solving skills, and excellent communication.
Occasional travel required to other sites for asset reclaim (production wrap).
Key Responsibilities:
Warehouse/Asset Management:
* Manage inventory and asset tracking systems.
* Oversee warehouse operations and ensure accurate record-keeping.
Hardware Configuration, Distribution, and Provisioning:
* Configure and distribute hardware for end-users.
* Provision devices with iOS and Mac OS X.
Software Deployment:
* Install and configure software applications, operating systems, and updates.
* Ensure software licensing compliance and proper documentation.
System Configuration and Support:
* Perform system diagnostics and troubleshooting to resolve hardware and software issues.
* Provide technical support to end-users, including remote assistance and on-site support as needed.
Specific Software and Hardware Management:
* Utilize Omnitza for asset management and tracking.
* Administer Jamf for managing Apple devices.
* Deploy applications and manage device configurations using Jamf.
Documentation and Reporting:
* Maintain detailed documentation of deployment processes, configurations, and system changes.
* Generate and submit deployment reports and logs.
Collaboration and Training:
* Collaborate with IT team members and other departments to ensure smooth deployment processes.
* Provide training and guidance to end-users on new systems and applications .
Required Skills and Qualifications:
Technical Skills:
* Proficiency in hardware installation and troubleshooting.
* Strong understanding of operating systems (Windows, macOS, Linux) and software applications.
* Experience with networking concepts and equipment, including routers, switches, and firewalls.
* Familiarity with asset management tools like Omnitza.
* Experience in configuring and provisioning hardware.
* Proficiency with iOS, Mac OS X, and Jamf administration.
Analytical Skills:
* Ability to diagnose and resolve technical issues quickly and effectively.
* Strong attention to detail and problem-solving abilities.
Communication Skills:
* Excellent written and verbal communication skills.
* Ability to explain technical concepts to non-technical users.
Organizational Skills:
* Strong time management and organizational abilities.
* Ability to manage multiple tasks and projects simultaneously.
Working Conditions:
* Ability to work in a fast-paced environment and handle multiple deployments.
* Willingness to travel to various deployment sites as needed.
* Flexibility to work outside regular business hours for deployments and maintenance tasks.