Retail IT Administrator & Training Support
This is a full time permanent position, field based role with the main office location Limavady.
Musgrave is one of Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 15 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.
We are seeking a Retail IT Administrator & Training Support to support our EPOS network within our retail stores.
The role will provide on-the-ground support for our retail partners operating within the SuperValu, Centra and Mace brands and internal Musgrave users. Please note this is not an IT role and would suit someone with a retail background/familiarity with EPOS systems - Full training provided.
The Role:
Working as part of a team, the role will have responsibility for SuperValu, Centra and Mace stores across N. Ireland.
The role will be responsible for:
New Store Openings
* Preparation of store product file detail
* Deliver training on Musgrave EPOS solutions to stores as required
* The onsite management of store issues during the opening period
* Lead and coordinate the IT technical installations in new stores
* Retailer Training & Continuous Improvement
* Periodic visits to stores to ensure procedures are being carried out accurately and that systems are working correctly
* Drive the use of new technologies and assist in the implementation of new systems and projects that support these changes
* Delivering structured training to stores, both in a 1-2-1 and group environment
Internal Task Management and Execution
* Working with internal colleagues locally and more widely to ensure system processes operate effectively and efficiently
* Ensure that knowledge and processes are captured, documented, and shared appropriately. Provide manuals, mentoring, and training for colleagues as required
Systems & Process Documentation
* Effective documentation and maintenance of process and operational manuals to current best practice standards
* Full driving licence
* Previous experience working with EPOS solutions to include tills and back office - advantageous or preferable
* Good team player
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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