We are a progressive farmer-owned agricultural and rural retail supply business, who is committed to ensuring the long-term sustainability of our company, farming customers and employees.
We are on the lookout for Customer Service Coordinator 's to join our team in our Uffculme Mill.
This position is a great opportunity for a candidate who thrives on delivering fantastic customer service, a naturel people person who loves to help others.
Job Type: Full time, Permanent
Working hours: You will be contracted to 40 hours per week, Monday to Friday 8.00am to 5.30pm. There will also be a requirement to cover Saturdays on a rota basis, 8.00am until 2.00pm.
What you’ll be doing as Customer Service Coordinator:
* Making sure our customer expectations are met and orders placed on the mills are achievable
* Monitor incoming calls and emails, to ensure that orders and queries are processed in a timely manner
* Working with our Field Sales team on lead times and ensuring that all incoming orders are processed in a professional manner
* Liaising with our Operations and Sales Team colleagues, to ensure that production constraints are considered, and customer expectations are effectively managed
* Maintaining, and updating, a library of Standard Operating Procedures covering the general functions carried out by the team
* Supporting with training and development requirements of colleagues from the Customer Service team and other areas of the business
* Being able to prepare for, and attend, sales, and other meetings as and when required
We would love to hear from you if you have….
* Previous experience of working in a busy office environment and customer-based service role
* Strong administration skills and good attention to detail
* The ability to quickly learn and understand systems, processes, and procedures
* Confident communicator with an excellent telephone manner
* Calm and composed with a strong emphasis on customer service and empathy
* Commitment, drive, and enthusiasm
Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.