Job Title: Head of CRM (Maternity Cover – 9-12 months)
Reports to: Customer Director
Salary: £60,000 – £70,000 + competitive bonus + Company Benefits
The Role:
This is an exciting opportunity to join a fast growing UK division of a company who are disrupting the Home Security business in the UK following on from great success in the US with over 3m people now secured by the company. This is an exciting opportunity to join the business as it transitions from a StartUp to a significant player in the UK Tech and Home Security market. This 9/12 month FTC role is Head of CRM, heading up the talented CRM team and working closely across the business to create best in class experiences for customers.
What You’ll Do
* Strategy Development: Develop and implement a comprehensive CRM strategy aligned with the company’s overall business objectives.
* CRM / Customer Engagement System Management: Oversee the selection, implementation, and ongoing management of our CRM system(s).
* Customer Segmentation: Identify and segment customer groups to tailor marketing campaigns and personalized experiences.
* Customer Journey Mapping: Create and optimise customer journeys across multiple channels to enhance customer satisfaction.
* Data Analysis and Insights: Analyse customer data to identify trends, opportunities, and areas for improvement.
* Campaign Management: Lead the planning, execution, and analysis of targeted marketing campaigns.
* Team Leadership: Develop and lead a high-performing CRM team.
* Performance Measurement: Establish key performance indicators (KPIs) and track the success of CRM initiatives.
* Collaboration: Collaborate with cross-functional teams in both the UK and US to ensure a seamless customer experience.
* Innovation: Stay up-to-date with the latest CRM trends and technologies, and explore innovative solutions.
What You’ll Need
* Five years plus experience in CRM leadership roles, ideally in a B2C environment.
* Strong understanding of CRM principles, methodologies, and best practices.
* Expertise in CRM / Customer Engagement systems (Braze would be a plus!).
* Excellent analytical skills and data-driven decision-making abilities.
* Strong project management and organisational skills.
* Excellent communication and interpersonal skills.
* Ability to lead and motivate teams.
* A passion for customer experience and a customer-centric mindset.
What Values You’ll Share:
* Customer Obsessed – Building deep empathy for customers and developing strong, long-term relationships with them.
* Aim High – Always challenging oneself and others to raise the bar.
* No Ego – “no job too small” attitude, and open, inclusive and humble style.
* One Team – highly collaborative approach to achieving success.
* Lift As We Climb – A track record of investing in developing others and helping others succeed.
* Lean & Nimble – working with agility and efficiency to experiment in an often-ambiguous environment.
What’s in it for you?
You’ll have access to:
* A healthy basic salary to support the growth of the business and your personal goals.
* Work perks a plenty, from Dental plans, free eye tests and more, to freebies and discounts through Perks at work
* Social events and opportunities to connect with and recognise teams across the business in the UK and at our Head Office in Boston, Massachusetts
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £60,000.00-£70,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* Private dental insurance
* Private medical insurance
* Referral programme
* Work from home
Schedule:
* Holidays
* Monday to Friday
Application question(s):
* How many years experience do you have in a CRM leadership role?
Work Location: In person
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