Requirements
* 1+ years of experience in Credit Control or Debt Recovery, with a strong track record of success
* Confident handling challenging conversations and negotiating debt settlements
* Highly organised and capable of managing court cases, mediation, and evidence packs
* Experience in legal debt recovery processes, including Money Claim Online and mediation services
* Understanding of contracts and financial agreements
* Must have a car to attend court hearings
* Excellent communication skills, both written and verbal, with a professional and articulate approach
* Tech-savvy and proficient in Stripe, email management, and financial tools
* Able to work independently and manage time effectively in a fast-paced startup environment
What the job involves
* Full ownership of the Credit Control process, ensuring all overdue accounts are handled effectively. Maintain a legal filing system to keep track of active court cases.
* Manage a ledger of overdue accounts, proactively calling first to engage with debtors.
* Monitor and manage Stripe payments, overseeing all transactions per month.
* Understand and work within contract agreements, ensuring compliance in all debt recovery processes.
* Negotiate and secure debt settlements, offering structured repayment plans when necessary.
* Issue Early Termination Invoices (ETIs) and manage escalations when payments are not settled.
* Oversee debt recovery through Money Claim Online, handling mediation appointments and court cases (training provided).
* Organise and attend court appearances as required, working closely with legal representatives.
* Build and maintain detailed evidence packs to support legal claims and recovery processes.
* Send Letters Before Action (LBA) and coordinate with third-party debt collection agencies (e.g., DCBL).
* Liaise with bailiffs and legal teams for effective debt enforcement.
* Ensure a structured communication process between Finance, Customer Success, and external agencies.
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