Job Description
Infrastructure Engineer
Basildon
Our Client in Basildon has a requirement for a 3rd Line Support Engineer.
Key Responsibilities:
* Support and maintain Server and Network environment
* Assist in maintaining Cyber Security footprint
* 3rd Line hands on support
* Support Microsoft Operating Systems (Windows 10, Server 2008 to 2022).
* Monitor and update allocated jobs within the ITSM system - ensure users are kept informed on long running calls.
* Ensure that all assigned calls are updated by the end of the working day.
* Undertake support and project work at remote sites as required.
* Perform Daily Operational checks and tasks and transferring to other teams within IT where necessary
* Liaise with third party suppliers to resolve issues
* Alert IT Management to significant issues.
* Following Incident management and Request fulfilment processes.
* Assist with documentation of Service Desk procedures
* Assist with developing and maintaining Configuration Management Database
* Shadow external suppliers during installations/upgrades.
* Provide planned assistance with IT Projects
* Provide analysis of Infrastructure and documentation of procedures as required
* Update knowledge base with resolution information
* Undertake any other project work as required