Job Title:
Customer Service Advisor (French Speaking)
Salary:
Up to £12.50 per hour
Hours:
Between the hours of 07:00am and 22:00pm (Monday to Friday)
Location:
Bournemouth
Type:
Temporary Contract
Key Responsibilities: Deliver high-quality customer service in French (spoken and written)
Respond to customer queries via phone, email, and live chat in a timely and professional manner
Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
Provide accurate, valid, and complete information using the right tools and processes
Maintain customer records by updating account information in internal systems
Collaborate with internal departments to resolve complex issues
Follow communication procedures, guidelines, and company policies
Identify and escalate priority issues as needed
Requirements: Fluency in French (native or near-native level) and strong English communication skills
Previous experience in customer service or a similar role is preferred
Excellent communication and interpersonal skills
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving skills and attention to detail
Comfortable using computers and customer support systems
A positive attitude and a genuine desire to help others
JDRCC
JDR is acting as an Employment Agency in relation to this vacancy.
JDRCC
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