Title: Service Delivery Co-ordinator
Location: Watford
Hours: 8:30-5:00 - Mon - Fri
Salary: Around £25,000 per annum depending on experience
Benefits: Enhanced Holidays, Birthday Day off, Long service awards, Enhanced sick pay, Bike to work scheme, referral scheme, Home support and Health cash plans, along with a competitive performance recognition bonus.
My client is seeking a Service Delivery Coordinator to join their team at their head office in Hull. They work for a prestigious customer base in a wide range of sectors including pharmaceuticals, petrochemical, telecoms, education, IT, retail, healthcare, and local authorities.
What will you do…
* Schedule Planned Preventative Maintenance works in consultation with client availability.
* Organise all necessary access equipment and site requirements including components.
* Prepare RAMS for clients and engineers.
* Allocate works to designated engineers.
* Ensure works are scheduled and completed within client KPI’s.
* Following engineer attendance, manage the status of the task, upload the relevant reports and process through the necessary in-house systems and client portals.
* Manage the asset registers.
* Review completed work reports to identify queries; when necessary, raise with relevant parties.
* Upload reports to the necessary internal systems and external portals within the standard KPI’s, ensuring client compliance requirements are fulfilled.
* Provide non-technical support to designated clients.
* Raise purchase order requests and uplifts through the necessary internal systems and client portals.
* Following completion of works, produce and upload any compliance certification through the necessary internal systems and client portals.
* Carry out all necessary portal requirements to prevent any delays to payment.
* Review the quotation tracker to ensure client-specific KPI’s are maintained. Liaise with relevant internal parties to ensure deadlines are maintained.
* Carry out any additional duties when required.
Who are we looking for…
* Ideally, you will have previous experience working in a service management role, preferably Facilities Management.
* Excellent IT skills including Microsoft Excel. The ability to transition between multiple in-house systems and client portals (following training).
* You will be a highly organised individual who can demonstrate prioritising your own workload.
* An individual with a high level of attention to detail, ensuring all information captured is accurate and up to date at all times.
* You will be able to build internal and external relationships; you will feel comfortable working within a team, but have the strength of conviction to ensure your clients' requirements are prioritised.
* An ability to work to tight deadlines and quick turnaround times, ensuring all KPI’s are met.
* An individual who has the ability to continuously review working practices, looking for improvements which will bring efficiencies and increase productivity.
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