Synechron Belfast, Northern Ireland, United Kingdom
Technical Support Engineer
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Technical Support Engineer (Windows VDI) | Belfast
Synechron is a self-funded, leading digital transformation Consulting firm focused on the financial services industry working to accelerate digital initiatives for Banks, Asset Managers and Insurance. We achieve this by providing our clients with innovative solutions that solve their most complex business challenges and combining Synechron’s unique, end-to-end Digital, Business Consulting, and Technology services. Headquartered in New York, we boast 17 offices globally, with over 14,000 team members.
One of our leading clients is currently engaged in a 10+ year Digital transformation strategy in partnership with one of the leading CSPs. There are multiple App migration, Blockchain, Gen AI, and Data Analytics programs either currently in flight or planned for early 2025. It’s genuinely a fascinating environment to be in.
We have a current opening for an experienced hands-on 1st - 3rd Line Support Engineer in Belfast. The client has chosen Windows365 as an effective replacement for the on-premise desktop infrastructure. The program is delivering multiple workstreams including physical laptop/MAC and virtual desktop migrations.
The Role:
The ideal candidate must have previous Windows desktop experience, latterly within Virtual Desktop (VDI) solutions on Windows. This is a highly technical, hands-on Support Engineering role and would suit someone from a developer background.
**Please don't apply if you do not live in Northern Ireland and can work in Belfast**
Requirements:
* Platform Management. Maintenance and updates of project migration tooling and associated technology components. SQL, Backup, Patch Management, software updates, and Azure platform updates.
* Provisioning of users to Windows365 and required applications.
* Understanding of Proxy solutions, ideally Zscaler.
* Revoke, Retire and Return process management. Managing the scheduling and tracking of the device revocation process.
* Change Management. Submission, representation, and approval process for all change controls raised.
* Windows365, Citrix, and AVD VDI SME. Technical support and 4th line escalation point for any issues associated with Windows Virtual Desktop platforms.
* Incident/Resolver team lead experience. Issue categorisation and consolidation to identify priority issues and push through resolution.
* Strong understanding of desktop solutions (specifically Windows) with experience in infrastructure/server engineering.
Our stunning brand new Belfast offices boast a modern feel which is close to a number of shops and restaurants. The team is friendly and technically excellent and fosters a true family feel within the office.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting
Industries
Financial Services and IT Services and IT Consulting
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