2nd Line Technician Location: Glasgow (Hybrid working may be available after the probationary period) Salary: Competitive Benefits Job Type: Full-time / May consider Part-time setup Our client is a well-respected IT solutions provider, seeking an experienced 2nd Line Technician to provide advanced support and troubleshoot complex technical issues. Key Responsibilities: Manage escalated IT support tickets and provide 2nd line assistance. Troubleshoot and resolve complex hardware, software, and networking issues. Assist with IT projects, including system upgrades and migrations. Maintain technical documentation and update knowledge bases. Collaborate with internal teams to improve IT services. What's on Offer: Competitive salary with professional development opportunities. Hybrid working after probation. Access to training and IT certifications. Engaging team environment with career progression options. Pension scheme and full benefits package. Who We're Looking For: Proven experience in a 2nd Line IT support or similar role. Expertise in Windows Server, Active Directory, and network troubleshooting. Strong problem-solving and communication skills. Ability to manage workloads effectively and prioritise tasks. Relevant IT certifications (Microsoft, Cisco, CompTIA) are an advantage. This job could be of interest to jobseekers searching for the following roles: IT Support Engineer, 2nd Line Support Analyst, Infrastructure Technician, Systems Support Engineer, Network Technician. Ready to make a difference Apply today and take the first step in a rewarding career.