Director - Operations (Pacific Northwest)
Job Category: Operations - Fleet
Requisition Number: DIREC001987
Posted: October 11, 2024
Employment Type: Full-Time
Locations
Remote, United States
Description
Corporate Overview: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.
Our Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense.
Role Summary: The Director of Operations has direct P&L ownership and is responsible for leading the department to achieve company targets and goals. This leader will supervise the operations team's performance, including load building/tenders, route planning, driver management, and customer support to ensure efficient and profitable utilization while maintaining an acceptable level of driver morale and providing a high level of customer service.
Job Responsibilities:
* Ensure each location is operating safely, profitably, and efficiently based on contractual commitments while establishing and maintaining strong business relationships.
* Direct management of 4-6 Managers of Operations overseeing Fleet Operations personnel, including Class A CDL drivers.
* Meet profit and growth objectives, driving consistent operational performance across all locations with a focus on safety, service, and cost.
* Direct P&L responsibility of a fleet of up to $50M in Revenue. Identify synergies among locations to drive productivity and implement best practices.
* Understand the competitive landscape of the customer's business and align resources to develop solutions.
* Collaborate with the Customer Experience team to assist in customer rate increases, scope changes, and negotiations.
* Instill a culture of safety performance as a critical success factor and ensure compliance with all applicable regulatory agencies and company policies.
* Develop a balanced fleet/asset approach that promotes utilization, safety, service, and driver success.
* Other projects and tasks as assigned by the Senior Vice President of Operations.
Experience, Education, and Qualifications
* 8 - 10 years of related transportation experience, including 5 - 8 years of managerial experience, and multi-site P&L responsibility.
* Multi-level presentation & communication skills (internally and externally).
* Strong financial acumen, problem-solving, and process improvement skills.
* Aggressive cost reduction and cost management philosophy.
* Understanding of Dedicated pricing logic and interpreting an income statement.
* A bachelor’s degree in business or supply chain management is preferred.
This leader will be required to reside and travel within the Pacific Northwest region.
The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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