Internal Sales Person - Aquaculture Division
With eight branches throughout the Highlands and Islands, MacGregor Industrial Supplies provides a unique resource for northern construction, manufacturing and commerce. Our 17 divisions cater for multiple industries and work together to provide a combined expertise which is unrivalled in the north of Scotland.
We are currently recruiting for an experienced Internal Sales person to join our Aquaculture Division, which supplies products to fish farms and processing factories across the Highlands and Islands.
Working as part of a team, you will be responsible for ensuring all orders are processed accurately and in a timely manner providing excellent customer service to our wide and varied customer portfolio. You will need to have a positive can-do attitude and be capable of managing your own time and prioritising your workload in a busy environment.
Key Responsibilities
1. Receive and process customer sales enquiries and orders. This will include providing prices to the customer and advising of availability and/or delivery timescales.
2. Allocate ordered goods which are in stock or, when necessary, liaise with the buying team to ensure goods are ordered directly from relevant suppliers.
3. Ensure that orders are seen through to successful conclusion keeping the customer informed at all times.
4. Advise customers of additional products and services available to them with a view to upselling.
5. Assist the external sales representatives with their orders, providing delivery updates as required.
6. Review outstanding orders on a weekly basis and discuss or escalate any issues to the Divisional Manager.
7. Document customer returns and ensure any issues are resolved quickly and efficiently.
8. Provide support to other team members as and when required.
9. Keep up to date with product knowledge through on-the-job training and supplier based training.
Skills and Experience
1. Experience of working in an industry relevant to the Aquaculture Division would be beneficial.
2. Previous experience working in an Internal Sales or Sales Order Processing team will be a distinct advantage, but full training relevant to our business and products will be provided.
3. Excellent verbal and written communication skills – you must be comfortable liaising both internally and externally and you must be able to manage the customers’ expectations.
4. Must have a good knowledge of Microsoft Office and Outlook.
5. Will need to be a good problem solver with the ability to come up with solutions suitable for the customer.
6. Must be motivated, flexible, organised and capable of managing own workload.
7. Must be eligible to work in the UK and live within a commutable distance to our Inverness office.
This role is 40 hours per week, based at our Inverness office.
Applicants must be eligible to live and work in the UK and will already live within a commutable distance of Inverness.
#J-18808-Ljbffr