Job Description Some of your key responsibilities in this role include; • Provide our retail customer base with a service which continually exceeds expectation • Actively listen, communicate and understand our customer needs by building effective and sustainable relationships • Maintain a consistent and professional approach to all our customers • Effectively navigate the systems to quickly and efficiently answer customer enquiries • Constantly review and digest all communication and information sources to maximise knowledge and skills • Take ownership of personal development to strive for continual improvement • Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts. • Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach