Job summary
We are looking for an enthusiastic individual to work within the Reception Team within our Facilities directorate, overseeing and supervisory of our receptionist's across our STH sites. The role is to provide support to our reception areas and functions. You will have strong organisational and communication skills and be prepared to work within a busy and challenging environment.
Our team works closely with other directorates across the organisation to support patient care, requiring a customer focused approach and ability to display our PROUD values and behaviours
You will be accountable to the Facilities Team Manager with the post based across both the Northern General and Royal Hallamshire Hospital sites, primarily on a rota's basis.
Main duties of the job
You will be required to maintain and produce accurate information on our reception and governance information systems so a good level of IT skills are required.
You will be required to undertake supervisory management duties including deployment of tasks, first line management of staff. and audits of areas.
The role includes the undertaking of bespoke project work and conducting environment audits across the Trust sites, addressing any issues which arise.
The effective use of highly developed communications skills, demonstrate an understanding of confidentiality and the ability to deal with conflict are key to being successful in this role. You will need to demonstrate diplomacy and effective influencing skills.
Have the ability to be flexible and provide team working and support to colleagues is essential for this role.
Support and Complete the accommodation allocation process for medical and non-medical staff with allocations and bookings for our on call and accommodation services provided by the team.
Complete supervisory management duties across all functional area of reception desks, including; staff appraisals, approving annual and special leave requests, welfare support, return to work interviews following staff absences and mandatory / job specific training is completed
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
1. Educated to GCSE standard (or equivalent) including English Language at Grade C or above
2. NVQ Level 3 Administration or Customer Care/IT or equivalent qualification or demonstrable experience
3. ECDL or equivalent
Experience
Essential
4. Experience of working in a customer facing administrative role.
5. Experience of working with the public.
6. Experience of Trust systems, ESR, Datix, Health Roster,
7. Excellent computer skills including standard office packages and e-mail.
8. Experience of working effectively with colleagues from a range of disciplines and levels of seniority
9. Experience of exercising initiative and demonstrating innovative approaches within overall delegated responsibility and parameters
10. Determination and resilience in meeting objectives and deadlines.
11. Experience of maintaining a fast pace of work
12. Excellent telephone manner
Desirable
13. Previous clerical experience in the an NHS setting
14. Experience of working and building effective working relationships with staff at all grades.
15. Understanding of procedures and policies for effective administrative processes
16. Supporting Staff Training and Development
Further Training
Essential
17. A willingness to undertake training as required to deliver the duties of the post
18. Supporting Staff Training and Development
Desirable
19. Training on Trust systems Integra Web Basket Health Roster Datix ESR EPR Connect 24 Loop
Special Skills
Essential
20. Good communication skills (written and verbal)
21. Good organisational skills
22. Effective team-working skills
23. Proactivity
24. Ability to prioritise own workload
25. Good attention to detail
26. Ability to work under limited supervision
27. Proven reliable attendance record
28. Flexible to meet the needs of the service
Other Factors
Essential
29. Understanding of issues surrounding confidentiality