We are looking for a shop assistant to join our team in our Kenilworth jewellery and watch store. We sell a wide range of fine and branded jewellery as well as a large selection of watches. We are looking for a permanent full-time employee to work 5 x 8.5 hour days per week (regular Saturday work will be required). Pay rate is subject to experience.
The successful candidate would be expected to:
* Greet customers entering the store
* Give advice on product selections
* Provide advice regarding jewellery or watch repairs
* Book in customer repairs following procedures
* Process transactions and take payments (cash, card, finance)
* Deal with high value sales confidently
* Handle customer complaints and returns
* Responsible for keeping the store tidy
* Stock control, price labelling and stock management
* Replenish displays and adjusting to present products in line with brand guidelines
* Keep up to date with sales promotions and trends
* Take part in brand in-store training and online training
* Report to store manager (sales, issues, discrepancies, etc)
* Keep the store clean and tidy, including hovering and mopping
* Being vigilant with regards to store security, shoplifters and fraudulent payments
* Order stock and deal with suppliers
* Follow repair system and contacting customers with quotes and updates
* Complete other shop related tasks as necessary
* Assist with processing of online orders in shop or our warehouse
Experience of the jewellery trade and retail would be an advantage. The candidate should have a friendly and engaging personality and would need to be comfortable in dealing with members of the public politely and with confidence. Smart appearance and the ability to work well within a team will also be necessary. For this permanent role, there will be a probation period of at least 3 months subject to review by management.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Retail and Retail Luxury Goods and Jewelry
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