Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD
Successful applicants will need energy and drive in order to maintain the high standards demanded of this role. They will also have the ability to use their own initiative, have excellent communication skills and the ability to work within a team. The successful applicant will have excellent customer care skills, as a key function of the role is to support patients and relatives, to ensure a positive experience whilst they are a patient on the ward. It would be an advantage if they have recent experience of working in an acute health care setting. The successful applicant must a have a willingness to learn new skills and undertake further training if required.
Main duties of the job
To receive, welcome and guide visitors on arrival to the unit, liaising with other staff as appropriate.
To support Ward Managers in providing statistical information to relevant agencies.
To respond to requests for general information.
To receive and pass on information to others, maintaining confidentiality.
To handle minor complaints and take appropriate action.
To be aware of any new food hygiene standards, changes to waste categorisation etc.
To assist the Ward Managers to ensure Mandatory training policy is adhered too, and supports Ward Managers in the co-ordination of training.
Assist the ward manager in evaluating change to local policies.
Contribute to the purchasing of ward equipment and supplies.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around ,, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.