Description Are you a detail-oriented administrator ready to take on an exciting new challenge in a dynamic global organization? Join our Food Advisory and Training team at NSF as a Customer Support Coordinator In this role, you’ll have the opportunity to engage with suppliers and clients, addressing food safety and health and safety concerns through both phone and email communication. You’ll also play a key role in logging and investigating incoming incidents, all while managing various administrative tasks, including creating and coordinating insightful weekly, monthly, and ad hoc reports. If you're a customer-focused administrator who thrives in a fast-paced environment and loves making an impact, we want to hear from you Responsibilities Including, but not limited to: Log and track incoming incidents on web-based systems Record and manage supplier/client responses and case load prioritization Liaise with clients and suppliers to resolve issues Complete required training and maintain relevant certifications Ensure product supplier details are available, maintained, and approved Communicate investigation outcomes to suppliers and clients Draft professional correspondence as needed Compile and coordinate reports (weekly, monthly, ad hoc) on complaints, incidents, etc. Monitor trends and ensure timely responses Assist with sampling kits and manage sampling clients Ensure timely escalation communication Provide support with phone, email, data input, and report tasks Be available for evening and weekend work if needed to meet client requests Other relevant duties as required Qualifications Previous administrative experience GCSE Math & English Customer-focused with strong interpersonal and communication skills (written and verbal) Ability to work well in a team and independently Strong multi-tasking, organizational, and time management skills Flexible, adaptable, and able to meet deadlines High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Attention to detail and personal effectiveness Knowledge or interest in Food/Health and Safety would be beneficial What NSF can offer: As a key player in resolving client and supplier issues, you'll gain valuable experience in food safety and health compliance while developing strong communication and problem-solving skills. Enjoy a flexible work environment, and exposure to various administrative tasks, all while making a direct impact on client satisfaction and business success. With ongoing training, and team support, this is the perfect opportunity to build your career in a growing global organization. This role also offers the flexibility for you to split your time between working in the office based in Long Hanborough, and working from home. Apply now Reach out to us by sending your CV and motivation letter in English. Looking forward to talking to you soon LI-JW1