1. Customer Focus To support and maintain a culture that puts the customer at the centre of the service delivery, working positively with local communities and diverse stakeholder groups. To ensure a positive experience, positive outcomes and the management of Service Users and customer expectations. To ensure in conjunction with line and senior managers that all service provision fully meets the cultural and spiritual needs of Service Users and are delivered in a respectful, dignified and empowering mannerwhich seeks to maximise independence and choice and avoids discrimination. To have a detailed understanding of vulnerable adult legislation and procedures. Ensure systems and procedures are adhered to in order to deliver high quality customer service and to meet key performance indicators. 2. Case Load To undertake telephone duties, dealing with general enquiries taken and refer messages as appropriate. To visit the homes of people being provided with equipment and install and maintain. To deliver, fit, install and test a range of equipment, adaptations and assistive technology according to agreed priorities. To ensure that the equipment being required fulfils the quality standard indicated within the quality control procedure. To assist with the checking and repair of equipment. To be responsible for the setting up test systems at base to explore functionality and flexibility of components of existing and emerging equipment and assistive technology equipment. Ensure and maintain accurate records within the computer system. 3.Achieving Results and Quality Outcomes To be the expert resource and advise on any emerging technical/functional issues which may affect the performance or impact on the service of any piece of equipment and /or assistive technology. To be aware of Equipment developments at both local and national level and to communicate that knowledge to the team and partner agencies. To promote the use of equipment and assistive technology. To be responsible for establishing a routine testing and maintenance programme for all assistive equipment which require maintenance. To contribute to recycling of equipment and stock. To be responsible to ensure that all equipment is remove when it is no longer required in line with the recycling policy. To liaise and work, with others, to design and deliver appropriate training to various groups of Professionals, carers and people who use this service. 4.To participate in the operation of the Councils Appraisal Scheme. 5.Championing and executing an open culture of Equality, Diversity and Inclusion (EDI) throughout the council which reflects the councils policy, values and behaviours. 6.Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes. 7.The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.