We are working closely alongside a Local Authority in Sutton to assist with the appointment of a Housing Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £14.68 - £18.44 per Hour Responsibilities: The position is for an experienced Customer Experience Specialist and consists of answering two busy call queues, (Customer Care and Repairs) and involves triaging Housing Management enquiries, repairs calls and logging the repair, managing busy email inboxes and undertaking admin tasks. Qualifications: Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, chat, social media etc Excellent listening skills, analysis of customer needs and applying appropriate resolution Good written and oral communications Please note: You should be available to work immediately or at a short notice. You should have right to work in U.K Disclaimer : Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. OR4753